We compile VOU and VOC data to help you plan, benchmark, and build strong customer satisfaction
Market research timeline
This timeline outlines our plan for our 2021 voice-of-the-customer (VOC) and voice-of-the-utility (VOU) studies. More information about the studies is available from the topical sections below. The speech bubble icon indicates studies that require assistance from utilities, which could entail providing a customer list or filling out a survey.
