E Source provides market research for nearly all facets of the utility business. With our market data, you’ll be able to compare yourself to industry peers and learn about your business and residential customers. These insights will help you accomplish your goals while avoiding mistakes. We typically gather information from two audiences: the utility and the customer.

Market Research Timeline

Here's when we’ll start recruiting for the voice-of-the-customer (VOC) and voice-of-the-utility (VOU) studies we’ll be conducting in 2017. For more information about any of these studies, click the images in the topical sections below.
Market research timeline showing Web Benchmark in January, DER Strategy in March, Account Management Assessment in April, Credit & Collections in April, Business Customer Satisfaction in May, Smart Thermostats in May, and Midstream Programs in August