Market research timeline

This timeline lays out when we’ll start recruiting for the voice-of-the-customer (VOC) and voice-of-the-utility (VOU) studies we’ll be conducting in 2020. More information about all of these studies is available from the topical sections below.

Market research projects 2020

Q1

January

Customer Experience Survey
VOU

Utility Marketing Survey
VOU

February

Business Customer Satisfaction
VOC

Q2

June

DR 2.0
VOU

Q4

October

Utility Trade Ally Network Comparison
VOU