Market research timeline

This timeline outlines our plan for our 2020 voice-of-the-customer (VOC) and voice-of-the-utility (VOU) studies. More information about the studies is available from the topical sections below. The speech bubble icon indicates studies that require assistance from utilities, which could entail providing a customer list or filling out a survey.

Market research projects 2020

Q2

April
 
VOC

VOC

May
 
COVID-19 Residential Survey
VOC

 
Interviews: What Large Business Customers Really Want from Their Utility
VOC

VOU

VOU

Q3

Q4

October
Interviews: Solar Marketplace Intelligence
VOC

 
Smart Home Consumer Survey
VOC