Announcing the winners of the E Source 2023 Utility Ad Awards Contest
This press release announces the winners of the 2023 E Source Utility Ad Awards Contest. E Source recognized winners for generating impressive results in brand awareness, website traffic, and program participation, while maintaining an innovative design.
E Source acquires Utilligent to help utilities accelerate their transition to a sustainable future
This press release announces the acquisition by E Source of Utilligent, a leading management consulting firm guiding clients—including the largest investor-owned and three of the top five municipal utilities in the US—to deliver energy safely to millions of customers.
E Source hires Marianne McElroy to drive progress toward enabling the Sustainable Utility
This press release announces the hiring of Marianne McElroy as vice president of Customer Engagement Solutions.
Opening US EV tax credits to critical minerals from EU will be a balancing act
In this S&P Global Commodity Insights article, featuring E Source Lead Battery Analyst Ben Campbell, you’ll learn why yearly EV sales in the US are expected to more than double from 2022 to 2025.
E Source names Dave Perotti as CEO
This press release announces that Dave Perotti has been appointed CEO of E Source.
Brownsville Public Utilities Board receives $5 million WaterSMART grant
This press release announces that Brownsville Public Utilities Board will use the funds to improve water supply reliability, conserve water, and increase energy efficiency through the implementation of advanced metering infrastructure technology.
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
This press release announces that E Source NavigateOne Methodology and project leadership delivered definitive guidance throughout the software upgrade.
Data Science and Utilities: The Great Convergence is Near
In this T&D World article, E Source’s Tom Martin, vice president of commercialization, discusses how the proven benefits of data science will one day be a part of the narrative uniting all utilities in their quest to become more environmentally responsible and reliable.
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
This press release announces that E Source NavigateOne Methodology and project leadership provided industry-proven direction throughout mission-critical software implementation for the City of Tallahassee.
Re-envision serving vulnerable utility customers by treating them as an Audience of One
In this AESP Intel magazine, E Source’s Ben Nathan, Director of Affordability and Equity, and Jeffrey Daigle, Managing Director of Customer Experience, discuss how collectively placing equity at the forefront of decision making can help redress historical wrongs and plot a better future for the utility industry.
E Source 2023 Utility Ad Awards Contest is now open
This press release announces the launch of the 2023 E Source Utility Ad Awards Contest. The annual contest recognizes and rewards creative excellence in utility advertising and is open to any electric, gas, or water utility located in the US or Canada.
E Source launches Mobility practice to help utilities take charge of clean transportation
This press release announces the launch of the E Source Mobility practice, which provides utilities with the guidance they need to transition from solely serving stationary loads and customers to becoming transportation fuel providers for the clean energy economy.
Manganese sulfate bottleneck looms over US, European EV manufacturers
China’s control of global manganese processing capacity could lead to a supply bottleneck for U.S. and European battery-makers by 2030. High-purity manganese sulfate has been an overlooked battery metal as its abundance and wide geographical distribution have kept prices low.
Transportation electrification and EVs: Who pays for grid upgrades?
As more utilities file detailed transportation electrification plans, modifications to service upgrade policies will become essential to avoid financial and inequitable EV adoption roadblocks.
Manganese batteries market may face deficit in 2024
In this Mining.com article, Sam Jaffe, vice president of Battery Solutions at E Source, talks about intracontinental supply chain and our reliance on China.
E Source selected to design, build, and operate New York’s Integrated Energy Data Resource platform
E Source announces a partnership that will help New Yorkers adopt clean energy to meet ambitious climate goals.
Small and midsize business customers desire energy reliability and trustworthiness
WPPI Energy, Xcel Energy, and WEC Energy Group earn top marks in Business Customer Satisfaction Study.
Battery development to slow for 3 years, despite massive boost from Inflation Reduction Act, analyst says
In this Utility Dive article, Sam Jaffe, vice president of Battery Solutions at E Source describes the massive three-year impact the IRA will have on battery materials.
Energy data to power state’s clean-energy economy
E Source and the development of the Integrated Energy Data Resource (IEDR) platform for NYSERDA are mentioned in this GCN article.
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study.
NYSERDA Selects Team to Design, Build, and Operate State’s Integrated Energy Data Resource Platform
In this press release, The New York State Energy Research and Development Authority (NYSERDA) announced that E Source will deploy the state’s Integrated Energy Data Resource (IEDR) platform.
Is the Inflation Reduction Act a win for EVs and batteries?
In this podcast interview, Sam Jaffe, vice president of Battery Solutions at E Source, discusses which parts of the battery industry will benefit from the Inflation Reduction Act.
Announcing the winners of the E Source 2022 Utility Ad Awards Contest
Con Edison; Consumers Energy; Southern Company Gas; Memphis Light, Gas and Water; SDG&E; and PNM among utilities with top-ranked ads.
E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation
This press release highlights the success of Tualatin Valley Water District's CIS implementation with the E Source NavigateOne™ methodology.
Here are the EV winners and losers from the Inflation Reduction Act
In this CNBC interview, Sam Jaffe, vice president of Battery Solutions at E Source, provides insight into how the EV industry will be impacted by the Inflation Reduction Act.
E Source Forum 2022 is prepared to Empower the Sustainable Utility
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
Senate climate deal: Boost or barrier for EVs?
In this Energywire article, Sam Jaffe, vice president of Battery Solutions at E Source, explains how the proposed climate deal will affect EV manufacturers.
E Source and DEFG’s Equity in a Clean Energy Economy Collaborative to host public workshop to address an equitable energy future
This press release announces that registration is open for the Working Together for an Equitable Energy Future Virtual National Workshop 2022, hosted by E Source and DEFG’s Equity in a Clean Energy Collaborative.
E Source introduces Digital Grid Solutions
This press release announces the new suite of solutions that provide predictive decision support for the Sustainable Utility. E Source Digital Grid Solutions enable utilities to quickly and continually improve how they manage their most consequential use cases, from vegetation and storm-outage management to capital optimization.
E Source acquires DEFG to become the leader in equity solutions for utilities
This press release announces the new capabilities of E Source. E Source can now help utilities improve customer experience and manage affordability for all customers, including those that are most vulnerable and those investing in beyond-the-meter products and solutions.
Upheaval in utility regulation emerging nationally as Hawaii proves a performance-based approach
In this Utility Dive article, E Source contributes findings on performance-based regulatory strategies and how Hawaii is adopting this approach.
Weaving energy equity into utility programs and utility culture
In this AESP Intel magazine, Ben Nathan, lead analyst at E Source, describes how utilities are experiencing change and growth at the crossroads of the energy system and social justice movements.
Taking a data-driven, risk-based approach to vegetation management
In this T&D World article, Tom Martin, vice president of commercialization at E Source, describes how to optimize vegetation management practices, spend and results by focusing on data.
Delia D. Patterson joins E Source advisory board
This press release announces a new member of the advisory board. Delia D. Patterson brings a wealth of utility insights and experience to E Source.
EV battery costs could spike 22% by 2026 as raw material shortages drag on
In this CNBC article, Sam Jaffe, vice president of Battery Solutions at E Source, describes the demand of EV battery cells and the severe shortage in lithium production.
Increase Speed-to-Value with Data Science as a Service
Tom Martin, vice president of data science commercialization at E Source, describes the benefits of data science as a service (DSaaS) for utilities in this post on the insideBIGDATA blog.
Data Spurs Big Change in Wildfire Mitigation
In this article for T&D World, Tom Martin, vice president of data science commercialization at E Source, explains how a digital replica of the grid can help utilities manage and mitigate wildfire risk.
E Source 2022 Utility Ad Awards Contest is now open
This press release announces the launch of the 2022 E Source Utility Ad Awards Contest. The annual contest recognizes and rewards creative excellence in utility advertising and is open to any electric, gas, or water utility located in the US or Canada.
E Source Energy AdVision helps utilities craft compelling, award-winning ad campaigns
This press release announces the release of the newly redesigned E Source Energy AdVision. It’s now easier than ever for members of the E Source Residential Marketing Service, Business Marketing Service, and Corporate Communications Service to search for and view more than 6,700 utility ads.
Data, decarbonization, and the new math of sustainability
E Source CEO Ted Schultz shares in this T&D World article about the utility industry’s transition to a data-driven “risk-spend efficiency” approach to managing the grid.
E Source elevates the strategic value of data in the utility sector’s quest to meet sustainability, reliability, and equity goals
This press release announces the new capabilities of E Source. Combining industry-leading research, technology planning and implementation, consulting, predictive data science, and a suite of utility AI applications, E Source now wields a solutions prowess unequaled in the industry.
GM Reveals Electric Chevy Silverado to Counter Ford’s F-150 Lightning
Sam Jaffe, vice president of Battery Solutions at E Source, describes how GM’s approach to EVs is more comprehensive than Ford’s, allowing GM to offer more capability, like battery range, even if it takes longer to get to market.
E Source acquires AAC Utility Partners to help utilities accelerate their transformation to digital, data-driven organizations
This press release announces the acquisition of AAC Utility Partners, a leader in customer information systems and other critical operational systems.
E Source advises utilities to improve account and sector planning
This press release announces top ranked utilities in the E Source 2021 Account Management Assessment.
Small and midsize business customers desire energy reliability and trustworthiness
This press release announces the top ranked utilities from the E Source 2021 Small and Midsize Business Customer Satisfaction Study.
Battery Experts Provide Explanations for Chevy Bolt Fires
In this MSN article, Sam Jaffe, vice president of Battery Solutions at E Source, explains why flaws in the Chevy Bolt’s battery design have led to fires and massive recalls.
Large business customers desire energy reliability and effective emergency communications
This press release announces the top ranked utilities from the E Source 2021 Large Business Customer Satisfaction Study.
E Source acquires WSO, enhances capabilities for water utilities
This press release announces the acquisition of Water Systems Optimization (WSO), a leader in all aspects of water-loss management.
E Source acquires Cairn ERA
This press release announces the acquisition of Cairn ERA, battery market intelligence and consulting company.
Utility customers to get smart meters
The Palo Alto City Council voted to approve $18.1 million in contracts to convert all electricity, gas and water customers to smart meters in partnership with E Source, who will provide consulting services relating to project management and system integration for four years.
2021 Industry In-Person Conferences – Are They Worth It?
Jonathan Kleinman, cofounder and president of AIQUEOUS, shares his thoughts on the E Source Forum 2021, and how the event was safe, effective, and fun.
Electric Vehicle Rate Design: The Biggest Problem and the Greatest Opportunity
In this article for AESP’s Energy Intel (p. 36), E Source chief instigation agent Bill LeBlanc highlights the pros and cons of various electric vehicle rate options.
E Source announces 2021 Utility Ad Awards Contest winners
This press release announces the winners of the 2021 E Source Utility Ad Awards Contest.
Vehicle-to-Grid Programs Give Rise to Mobile Microgrids
A study by E Source found that Nissan Leaf owners, in general, could earn up to $9,000 annually using Level 2 chargers at a workplace when using the cars to manage monthly demand on the grid.
E Source prepares for its first hybrid utility conference
This press release announces first hybrid experience at E Source Forum 2021.
California city to install AMI meters in $20m network modernisation drive
The city of Palo Alto in the US state of California is set to deploy an advanced metering infrastructure following approval by the city council. E Source and SAP are expected to be awarded contracts for project management and system integration.
E Source study reveals increased focus on responsive websites in 2021
This press release announces the top utilities in the E Source 2021 Website Benchmark.
Michael Carter joins E Source as president of Research and Advisory
This press release announces the hiring of Michael Carter as president of E Source Research and Advisory.
How gas stoves became the next global warming target
Cooking over a flame is a tiny contributor to climate change, but supplying homes and businesses with natural gas is a big one.
Grid Forward Reveals Winners of 2021 Grid Innovator Awards at Virtual Annual Meeting
Grid Forward announced the winners of the 2021 Grid Innovator Awards during its Annual Member Meeting on June 10. E Source, Snohomish Public Utility District (PUD) and Carl Imhoff of PNNL were honored for their roles in helping to lead the electric utility industry forward in grid modernization across the western U.S.
Harness the Power of Data Science to Streamline Vegetation Management
Managing vegetation and tree growth around power lines is an important responsibility that rests on the shoulders (and budgets) of utilities. Now, thanks to advances in predictive data science, there are new opportunities to improve utilities’ vegetation-management operations.
California Mobility Center: E-Spotlight Feature of the Week
This feature, authored by Matthew Burks, chief strategy officer at E Source, describes a collaboration with the California Mobility Center (CMC) to define mobility technology pilot project objectives and design performance requirements that will enable mobility decision-makers to say yes to purchase orders, not more pilots.
E Source opens 2021 Utility Ad Awards Contest
We’re pleased to announce the opening of the 2021 E Source Utility Ad Awards Contest. We’re looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
Net Zero Cities: The future of energy storage
In this Greeley Tribune article, which recaps the energy-storage panel at BizWest’s Net Zero Cities event, E Source CEO Wayne Greenberg describes how home battery storage systems aren’t widely adopted or cost-effective yet.
Leading data science company launches EV data science consortium
We’re excited to announce the launch of E Source EV4Sight, a new electric vehicle data science consortium to continuously forecast the utility-specific impacts of electric transportation growth.
E Source launches OneInform to help utilities drive the next generation of customer programs
We’re excited to announce the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
E Source to host March 10 webinar: Data-driven vegetation management boosts reliability and reduces costs for utilities
We’re pleased to invite professionals to register for a free webinar on Wednesday, March 10: Data-driven vegetation management boosts reliability and reduces costs for utilities. Join E Source to learn how to save on operations and maintenance costs related to vegetation management.
Utilities and Data Science: Unlocking Portfolio Potential with an ‘Audience of One’
In this article for Utility Analytics Institute, E Source expert Tom Martin explains why it has never been more urgent for utilities to understand their customers in vivid detail—as an audience of one. Doing so will allow you to better engage and serve them, and to unlock the full potential of programs and portfolios.
Utilities will use data and empathy to connect with their customers as an ‘audience-of-one’
According to Rachel Reiss Buckley, vice president of Enterprise Strategy and New Products at E Source, utilities engaged with their customers in a more personal and proactive way during COVID-19. To contiue this trend into 2021, utilities will turn to quantitative and qualitative data to understand their customers as distinct individuals and predict their energy-related actions.
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
We’re honored to announce the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Using data science to break down program silos and better serve your customers
In a guest post for the Utility Analytics Institute, E Source’s managing director of product for Data Science, Tom Martin, explains how utilities can double the performance of their program portfolio without increasing their marketing budget.
E Source 2020: A Retrospective
E Source Forum 2020 sponsor AIQUEOUS recaps its team’s experience at our annual conference, held virtually for the first time ever.
E Source brings acquired brands under its umbrella, expands data science and consulting offerings for utilities and cities
We’re excited to introduce the new E Source logo and website, designed to bring our newly acquired companies under the E Source brand.
E Source expands technology planning and implementation capabilities with acquisition of Excergy Corp.
We’re thrilled to announce our acquisition of Excergy, a consultancy that focuses on the water, electric, and gas utility markets.
Rethinking Energy Efficiency as a Carbon Resource
In this Institute for Electric Innovation issue brief, E Source provides its perspective, “Using Data Science to Advance Energy Efficiency as a Carbon Resource” (p. 10). Namely, that to achieve deep carbon reductions, electric company energy-efficiency programs need a technology makeover.
E Source announces winners of the 2020 Utility Ad Awards Contest
We’re pleased to announce the winners of the 2020 E Source Utility Ad Awards Contest. We recognized this year’s top utilities for creativity as well as demonstrated success in areas such as increased brand awareness, website traffic, and program participation.
Why is Electricity Pricing So Difficult? Between a Rock and a Smart Meter (PDF)
In this excerpt from PLMA’s Industry Viewpoints Compendium, Dr. Ahmad Faruqui of the Brattle Group and Bill LeBlanc, chief instigation agent at E Source, discuss electricity pricing.
E Source announces winners of fourth annual Achievements in Customer and Employee Experience
We’re pleased to announce the winners of the annual E Source Achievements in Customer and Employee Experience, which recognizes utilities that have implemented projects that have noticeably improved the experience of their customers and employees.
E Source delivers road map to overcome major barriers to adoption of electric vehicles
We’re excited to announce the completion of a research project for the Colorado Energy Office. The Colorado Electric Vehicle Education and Awareness Roadmap identifies barriers to electric vehicle adoption and highlights messaging strategies that will help the state overcome such hurdles.
Colorado Energy Office aims to put nearly a million electric vehicles on the road
In this article for Colorado Politics, Austin Fleskes highlights the work E Source completed for the Colorado Energy Office related to boosting the adoption of electric vehicles in the state.
E Source expands data science and AI capabilities with acquisition of StrategyWise
We’re thrilled to announce acquisition of artificial intelligence (AI) and machine-learning company StrategyWise, the latest in a series of investments over the past year designed to expand E Source’s data science and AI capabilities.
E Source and Claritas join forces to help energy and water companies create more-powerful marketing campaigns through superior customer data
We’re pleased to announce a new partnership between E Source and Claritas that will help energy and water utilities enhance traditional program designs and create powerful, targeted marketing campaigns.
Leveraging Predictive Data Science to Optimize Vegetation Management
Matt Burks, chief strategy officer at E Source, explains how TROVE Predictive Data Science, an E Source Company, takes utilities’ vegetation-management efforts to the next level.
UtiliWorks Consulting announces its 100th utility client
We’re excited to announce that UtiliWorks Consulting has signed its 100th consulting client, the City of Santa Barbara, California. UtiliWorks will help the City of Santa Barbara with its transition to advanced metering infrastructure.
Utility Load Research: The Future of Load Research Is Now
In the May–June issue of the IEEE Power and Energy Magazine, TROVE analysts Will Gifford and Jonathan Farland describe current load-researh practices and explores the expansion of interval load analytics in the utility industry.
Consider the Value of Remote-Disconnect Meters
In the May issue of the American Water Works Association’s Opflow, Chase Berenson, senior analyst at UtiliWorks, explains how utilities could benefit from installing remote-disconnect water meters.
E Source announces 2020 Utility Ad Awards Contest
We’re excited to announce the opening of the 2020 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
E Source acquires Buffalo-based Trove, empowering the company to continue customer-focused growth
Upstart NY journalist Joel Lehman tells the story of how E Source came to acquire Trove Predictive Data Science, featuring conversations with executives from both companies.
Coronavirus calls utilities to humanitarian role—how to help troubled customers in this time of need
E Source energy equity expert Lisa Markus’s Utility Dive op-ed urges utilities to shift from a business-as-usual approach to a corporate-social-responsibility model to strengthen their communities and help stabilize the economy as all sectors struggle to recover from COVID-19.
Electric Vehicles Gain Favor, Despite Challenged Utility Grid
In this IoT World Today article, E Source analyst Emma Rieves explains how managed electric vehicle (EV) charging can facilitate an influx of EVs and benefit the grid. And research manager Essie Snell discusses the state of vehicle-to-grid (V2G) efforts.
Successful Implementation of AMI and Customer Leak Notifications
In this Journal AWWA article, Chase Berenson, senior analyst at UtiliWorks, an E Source company, explains the importance of following proper change management protocols before using advanced metering infrastructure (AMI) to issue leak notifications.
How to Keep Your Customer Experience Job
In this CMS Wire article, journalist Phil Britt discusses the future of the customer experience (CX) discipline. He shares advice from E Source CX expert Eryc Eyl about how to build next-level CX skills that will make you indespensible.
Exelon: Transportation presents major opportunity from beneficial electrification perspective
This article quotes Bill LeBlanc, chief instigation agent at E Source and a panelist at a session at the National Association of Regulatory Utility Commissioners 2020 Winter Policy Summit, as saying that ”utilities are uniquely positioned to execute electrification programs.“
E Source adds predictive data science expertise through acquisition of TROVE
We’re hrilled to announce our acquisition of Trove Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
E Source announces acquisition of UtiliWorks
We’re excited to announce our acquisition of UtiliWorks Consulting LLC, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
Design Thinking: A Human-Centered Approach to Solving Customer Problems in the Energy World
Starting on p. 36 of the January/February 2020 issue of the Edison Electric Institute’s Electric Perspectives magazine, E Source chief instigation agent Bill LeBlanc explains how utilities can use design thinking to develop new customer solutions.
Electric Vehicle Programs as a Path to Utility Customer Satisfaction
John Gustafson, president of consulting company Nexant, outlines the importance of electric vehicle programs to utility customer satisfaction, citing data from the 2019 E Source Gap and Priority Benchmarks.
E Source study addresses utility adoption of account management best practices
This press release announces the results of the 2019 E Source Account Management Assessment.
The Role of Microgrids in Supporting Economic Development
As a guest blogger for Microgrid Knowledge, Thomas Lyons, vice president of asset development at energy-efficiency and renewable energy company Ameresco, highlights the growing role of microgrids in supporting economic development. He cites E Source data on the cost of outages to US businesses.
Massive Power Shut-off Would Cost Businesses in California
Megan McCarty Carino, in American Public Media’s Marketplace podcast, cites E Source data about the cost of power outages to US businesses in reference to Pacific Gas and Electric Co.’s plan to shut off power to prevent fires during a forecasted period of dry, windy weather.
Hawaiian Electric Cos. Sustainability Project Receives National Recognition
Megan Fernandes, a reporter for Pacific Business News, highlights Hawaiian Electric Co.’s first-place award for Best Brand Campaign in the 2019 E Source Utility Ad Awards Contest.
E Source Announces Winners of the 2019 Utility Ad Awards Contest
This press release announces the winners of the 2019 E Source Utility Ad Awards Contest.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
E Source announces top utilities in business customer satisfaction
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
Taking Employee Satisfaction from Bust to Boom
Training Magazine contributor Gail Dutton interviews Kym Wootton, vice president of operations at E Source, about the company’s corporate culture work.
Dynapower Introduces New Financing Program for Energy Storage Systems
Kelly Pickerel, editor in chief of Solar Power World, highlights a new financing program for energy-storage equipment and includes a data point from E Source research about the cost of power outages to businesses.
E Source Announces Recipient of Jim Rogers Innovation Award
This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.
Home Energy Reports: Still the ‘Biggest, Baddest Way’ to Drive Customer Behavior
In this Utility Dive article, author Robert Walton gives an update on the efficacy of home energy report programs and features E Source data on behavioral programs and information from Beth Fitzjarrald, senior research manager at E Source.
E Source Announces Acquisition by Align Capital Partners
This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.
Nuclear Power’s Past Overshadows Its Future Promise
Choose Energy reporter Jenna Careri continues a series of articles on nuclear power, where it stands in the US and where it’s going. E Source tech expert Bryan Jungers provides background info on consumers’ fear of nuclear and suggests a solution for utilities.
U.S. Power Outages Signal ‘Below-Radar Demand Driver for Fuel Cells’
This article in Streetwise Reports summarizes a Raymond James report that makes the case for using Bloom fuel cells instead of battery-based backup power solutions during power outages.
Overcoming the Barriers to Long-Lasting CX Transformation
E Source’s Melanie Wemple outlines the common challenges utilities face when attempting to transform their customer experience and offers solutions in this post on Energy Central.
Utility Company Xcel Energy Launches Google Action to Make Bill Paying Easier
Kelly Johnston of Voicebot.ai highlights E Source member Xcel Energy’s new Google Action, which allows customers to pay their bill, check their balance, or see their due date.
E Source Relaunches Business Energy Advisor
This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.
Go Green All Year Long
The MyCorporation blog asks small businesses how they’re reducing their carbon footprints—and not just on Earth Day. Kym Wootton, vice president of operations at E Source, explains what makes us green.
E Source announces 2019 Utility Ad Awards Contest
This press release announces the opening of the 2019 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release highlights the E Source Executive Roundtable for Customer Innovation, where the leaders of customer-facing utility departments will be immersed in design thinking and ethnographic research.
Roger Woodworth Joins E Source Advisory Board
This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.
“Hey Alexa, Can You Manage My Energy?”
AESP recaps a panel discussion held during its annual conference, featuring E Source’s resident smart speaker expert Essie Snell.
The UtilityXpert Roundup by EnergyX
EnergyX features the E Source report Should Your Utility Develop a Mobile App? by Keenan Samuelson in its roundup of utility and energy-efficiency news.
E Source announces top utilities in business customer satisfaction
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
You Won’t Broadcast, Bribe, or Badger Your Way to Employee Engagement
E Source CX expert Eryc Eyl celebrates CX Day by outlining the 6 Es of Employee Engagement.
E Source announces winners of the 2018 Utility Ad Awards Contest
This press release announces the winners of the 2018 E Source Utility Ad Awards Contest.
High-Efficiency Washer and Dryer: How Much Will You Save?
Journalist Stephanie Booth explains how consumers can figure out how much cash an energy-efficient appliance can save.
Tesla Resumes Solar Array Installations at Nevada Gigafactory (GF1)
For website 1redDrop, Shudeep Chandrasekhar reports that Tesla appears to have resumed the installation of rooftop solar on its Gigafactory in Nevada in an effort to improve power reliability.
Design Thinking Charts a Path to Customer-Centricity
In this edition of Customer Connections, the official publication of the Western Energy Institute, E Source senior director Adam Maxwell explains how utilities can use design thinking to create truly customer-centric products, services, and experiences (pp. 18–23).
Everything You Need to Know About Smart Meters
For Choose Energy, a website dedicated to educating consumers about energy, freelance journalist Terri Williams explains what a smart meter is and whether it can save customers money.
New Solar Industry Initiatives Could Open Business-Utility Collaborations
In this Utility Dive article, contributing editor Herman K. Trabish describes how a 2017 spike in commercial and industrial solar growth will not last, but that industry efforts to educate property owners and offer better financing could be good for businesses and utilities.
Working Toward an Efficient Future in Power-Hungry Cannabis Grow Facilities
Celia Carr, staff writer for 420 Intel, explains how legal cannabis is having a major environmental impact.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.