Insights
Stay connected to the ideas shaping utility innovation. Our insights highlight trends and perspectives at E Source. Explore content that inspires new approaches and informed decision-making.
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Is budget billing the key to higher paperless billing and autopay enrollment?
Budget billing doesn’t just make bills more predictable—it also encourages customers to adopt other helpful billing options. Customers enrolled in budget billing are more likely to use paperless billing and autopay than those on standard billing programs.
Achievements in Customer and Employee Experience: 2025 honorees
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards.
Slower adoption, higher prices, and an altered domestic supply chain: How policy changes could affect the US battery market
Key takeawaysWe revised our EV demand forecast between 2025–2032 to reflect the rise in EV prices as tariffs roll out and incentives roll back.Proposed tariffs, like the 921% antidumping tariff on graphite materia
Repeat calls versus first-contact resolution
This piece was authored by Eryc Eyl. Eryc is a senior solution director at E Source, with more than a decade of experience helping utilities help their customers.
Compare the readability of utility website features
Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content?
Achievements in Customer and Employee Experience: 2024 honorees
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience.
3 ways utilities use data to improve storm response before, during, and after a storm
Severe storms can cause statewide outages, making emergency preparedness a challenge that utilities can’t ignore.
5 emerging technologies utilities should have on their radar: Highlights from the Summer Tech Roundup webinar
Our tech roundup webinars keep you updated on the latest developments in efficiency, load management, and decarbonization technologies. At the Summer 2024 Tech Roundup, we highlighted 10 technologies that'll have the most potential for utility pilots and programs.
6 ways community partnerships can boost LMI customer enrollment in weatherization programs
Low- and moderate-income (LMI) customers are interested in utility weatherization programs, but participation in this customer group is often low because of a lack of awareness, complicated enrollment processes, and financial, structural, and institutional barriers.