Insights

As affordability pressure reshapes how customers pay and engage, financial exposure can grow even when arrears appear manageable.

E Source's first Arrearage benchmark survey of 35 US and Canadian utilities reveals bad debt ratios running 2–3x historical levels, widening gaps in customer financial assistance, and how arrears vary by utility size, type, and region. See where your utility stands and how to plan a path forward.

A customer information system (CIS) transformation is never just a technology project. It influences vast and varied utility domains, from billing and payments to field work, digital self-service, employee workflows, vendor coordination, and data quality.

For utilities working to improve their customer experience, it is easy to focus first on digital channels. Mobile apps, online accounts, alerts, and self-service tools all matter for their cost-saving, real-time appeal.

The Colorado heat pump market is like the Wild West—fast-moving, full of promise, and crowded with players.

Key takeaways Large business customers enrolled in interruptible programs represent some of the most flexible, dispatchable capacity on the system, but only if those relationships are actively maintained. Employee turnover an

As electrification and decarbonization efforts accelerate, utilities and policymakers are deploying an ever-growing toolkit of flexible load solutions: from time-of-use (TOU) rates and demand response to managed EV charging, solar PV, battery storage, and electrified heating.

Meeting the moment we’re in Across the country, utilities are navigating a convergence of pressures—rising temperatures, escalating energy costs, shrinking federal assistance, and the growing vulnerability of both traditionally income-qualified and financially stressed “middle marke