E Source provides customer-focused research and consulting for utilities and their partners

Recent content

E Source Announces 2019 Utility Ad Awards Contest

How Customers Feel About Climate Change, and How Utilities Are Addressing It

Recognize and Reward Innovative Excellence at Your Utility

Forum 2018 Video: Why Buy-In Isn’t Enough to Create and Sustain Positive Culture Change

How to Make the Billing and Payment Experience a Positive Customer Touchpoint

How Design Thinking Can Propel Innovation at Your Utility

Preparing Your DSM Portfolio for EISA Uncertainty

Charting a Path to Business Customer Satisfaction

How to Choose the Best DSM Tracking System

What the Top 20 Technologies and Trends of 2018 Tell Us to Expect for 2019

Why You Should Have a Mobile App and How to Develop It Without Breaking the Bank

Should Utilities Accept Cryptocurrency for Customer Bill Payment?

5 Great Ways to Deflect Calls to Self-Service Channels

Voice Control Changes Everything: Why Utilities Should Care About Virtual Assistants

Key Findings from the 2018 E Source Utility DER Strategy Benchmark

Incorporating Emerging Technologies into Your Programs

How Are Utilities Engaging Customers on Social Media?

What we cover

We understand utilities because we've made them our business for more than 30 years. We are experts in these topics:

Account management

Corporate communications

Customer care

Customer experience

Distributed energy resource strategy

Efficiency & demand response

End-use & emerging technology

Innovation & design thinking

Marketing - business

Marketing - residential

Web & mobile

How we help

Simply put, we help utilities solve problems, make business decisions that serve their customers well, and give them the competitive advantage and intelligence they need to succeed.