We’re a solutions-based research, consulting, and data science firm that has been a change agent in the utility sector for over 30 years.

How we help utilities and cities save the world

We’re committed to a sustainable future. Through our research, consulting, and data science services, we help future-focused utilities and cities across the US and Canada:

Build decarbonization, electrification, and technology strategies
Design cost-effective efficiency programs that appeal to customers
Reduce operational costs
Increase business and residential customer satisfaction

Ready to see us in action? Here are a few examples of our recent work.

4 steps to getting started with building electrification

Considering a smart city initiative? It’s wise to understand both the benefits and the challenges

Promoting induction cooking to support residential efficiency and decarbonization

How to use ethnography to build energy equity

E Source OneInform’s data science puts predictive data to work for you

Applying VOC strategies to transform every customer journey

E Source earns industry award for data science services tool

10 reasons to attend the E Source Forum

Simple tips for marketing smart home technologies to your utility customers

Need to identify EV buyers? Try a personality test

What we cover

E Source offers end-to-end consulting, data science, and advisory services in the areas of:

Program innovation

Design and execute cost-effective next-generation programs that optimize grid resources, keep rates low for customers, and deliver on customers’ needs

Customer experience transformation

Prioritize and execute the right customer experience initiatives

Grid and asset optimization

Leverage the power of data and machine learning to optimize performance across your power-delivery operations

Technology planning and implementation

Maximize the effectiveness of your technology investments

How we deliver

We help utilities solve problems, make business decisions that serve their customers well, and give them the competitive advantage and intelligence they need to succeed.

Consulting

For leaders who are looking to improve operational efficiency, implement cost-saving technologies and processes, and improve the customer experience, our industry experts will provide the experience and execution to make sure you succeed.

Data science

We put your data to work using advanced AI software to make data-driven decisions that deliver measurable business results.

Research and advisory

Our enterprise-wide memberships provide the peace of mind that you always have an E Source expert, years of best practice research, and innovative ideas at your fingertips.

Events and networking

Our events put you in the same (virtual) room with other professionals who are dealing with the same issues you are.

We know your business and it shows

Electric and gas utilities

Helping you think differently, make data useful, and learn from the best ideas in the industry

Water utilities

Advancing business and technology solutions that enhance operations and benefit your customers

Cities

Supporting strong communities through the deployment of smart technologies

Utility partners

Helping vendors become trusted utility partners

We have over 500 members and clients in the E Source network—tap into our experts and your peers.

Our customers count on us for proven expertise, thought leadership, rich data, and a network of industry professionals.

We’re a solutions-based research, consulting, and data science firm that has been a change agent in the utility sector for over 30 years.

How we help utilities and cities save the world

4 steps to getting started with building electrification

Considering a smart city initiative? It’s wise to understand both the benefits and the challenges

Michael Carter joins E Source as president of Research and Advisory

How using ethnographic research and design thinking ensures program success

Is the all-electric Ford F-150 Lightning a game changer for EVs?

EV charging and pricing: What are consumers willing to pay?

How Canadian utilities can help their low-income customers

Tips for educating and protecting your utility customers from scams

How can utilities support cryptocurrency miners?

5 steps to developing an electric vehicle CX strategy

Promoting induction cooking to support residential efficiency and decarbonization

How to use ethnography to build energy equity

E Source OneInform’s data science puts predictive data to work for you

Applying VOC strategies to transform every customer journey

E Source earns industry award for data science services tool

10 reasons to attend the E Source Forum

Simple tips for marketing smart home technologies to your utility customers

Need to identify EV buyers? Try a personality test

What we cover

Program innovation

Customer experience transformation

Grid and asset optimization

Technology planning and implementation

How we deliver

Consulting

Data science

Research and advisory

Events and networking

We know your business and it shows

Electric and gas utilities

Water utilities

Cities

Utility partners

We have over 500 members and clients in the E Source network—tap into our experts and your peers.