Putting customers at the forefront of every decision is critical to your utility’s long-term success. E Source’s experts help more than 350 utilities across the US and Canada make customer-centric, cost-efficient decisions through our research and advisory services.
With on-demand advice and support from our team of trusted industry experts, you’ll make smarter decisions, save time and money, and improve customer satisfaction and retention—at a fraction of the cost of a full-time employee or agency.
Accelerate your customer-focused vision
We’ve honed our subscription-based services for more than 30 years, supporting utilities with:
- Demand response and energy efficiency
- Distributed energy resource and electrification strategy
- Cleantech acceleration
- Awareness and conversion marketing
- Customer experience management strategy
- Web and mobile site optimization
- Contact center optimization
- Brand strategy
- Outage and rates communications
- Social media strategy
- Account management
Our research and advisory services deliver value in four key ways
Market research insights
Enhance your programs and customer interactions through deeper knowledge of your customers’ needs, behaviors, and beliefs with access to our proprietary customer market research. Better understand where you stand in the industry and how to improve your outcomes with actionable insights from our proprietary industry benchmarking studies.
Key findings from the 2018 E Source utility DER strategy benchmarkRead more
You can assign an average of 40 customers per key account managerRead more
Trends in billing and payment interactionsRead more
Stop calling electric vehicle rates “time-of-use”Read more
Using market research to inform your EV effortsRead more
Is your website best in class?Read more
Feel confident making critical decisions using industry and best-practice research. Save time and money with our actionable and data-backed recommendations.
The electrification framework that benefits customers, the grid, and the planetRead more
Engaging middle managers to stoke a customer-centric cultureRead more
Even with leadership buy-in, CX implementation doesn't always happenRead more
Voice control changes everything: why utilities should care about virtual assistantsRead more
Upstream program designs for different DSM measuresRead more
Best practices for cost-effective DSM programsRead more
On-demand expert support
Our experts are your trusted on-demand partners, helping you get better results and complete your projects faster. Get support for your most important initiatives through our Ask E Source service.
- 30+ industry experts with a collective 375+ years of energy industry experience
- 2,500+ custom projects supported each year
- 300 industry topics covered in our answers
What products are available for utilities to share solar energy data with customers?Read more
How do you educate utility customers about energy efficiency?Read more
How can you communicate support for solar while being realistic about its costs?Read more
How are utilities organizing the customer experience workforce?Read more
How can we prepare our contact centers for solar and electric vehicle demand?Read more
What are best practices for marketing paperless billing?Read more
Stay on top of industry trends, gain actionable insights, and build valuable, lasting relationships at the E Source Forum, leadership meetings, and exchanges.
We’re on your team
Let’s schedule a time to discuss your challenges and how E Source can help.