The perks of being a member
When you’re a member of the E Source Account Management Service, you’ll gain access to the industry-specific market intelligence and resources you need to strengthen your business customer relationships. With the service, you get:
- Best-practice guidance and templates for your small, midsize, and key accounts
- A sector-by-sector understanding of your business customers, so that you can provide optimal customer experience while meeting your goals
- Assistance in benchmarking your utility and its account managers against your industry peers
Ask our experts unlimited questions
Answers from our experts will help you refine your business customer strategy, improve customer satisfaction, and optimize your operations. We’ll also answer questions about industry-specific profiles; economic development; account tiering; customer assignments; emerging threats and opportunities; and business customer interest levels in programs, products, and services. Learn more about our Ask E Source program (PDF).
Access our library of research
You’ll gain access to in-depth customer market research, best-practice insights, and facilitated information-sharing sessions with your peers to ensure that you’re meeting your business customers’ needs.
Use our exclusive resources and templates
Our industry-focused sector snapshots help you understand the needs and decision-making processes of your large and small business customers. And we’ll help you build your key account and strategic sector plans with our templates, which come with supporting research and recommendations.
Be part of our benchmark studies and other proprietary market research
Participate in the Business Customer Satisfaction Study to see how your business customers’ perceptions of importance and performance diverge when it comes to customer service, then use our tool to evaluate where you can make the biggest impact. Determine the latest trends and strategic best practices with our Account Management Assessment; our accompanying tool includes a dashboard that lays out your biggest opportunities for improvement and allows you to dive into the data on your own.
Attend our free account management–focused events
Collaborate and interact with industry experts and your peers at topically relevant meetings as well as our annual E Source Forum. Recent topics include how to improve relationships with national accounts energy managers, how best to serve emerging industries like indoor agriculture, and how to address the threat of customer churn due to load defection.
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