people analyzing data on computer screen

Arrears Recovery

Maximize collections and reduce arrears risk.

Maximize collections and reduce arrears risk. Arrears Recovery assesses credits and collections, delivers targeted recommendations, and supports strategy implementation—helping utilities improve collections, reduce liabilities, and strengthen customer engagement.

Target high-value opportunities

Assess arrears processes and identify areas for improvement across internal operations, first-party outsourcers, and third-party collection agencies. We analyze arrears by customer type, behavior, and situation, and map existing practices to highlight gaps in people, processes, and technology.

Deliver actionable improvements

Implement strategies that drive measurable results. We develop recommendations across people, processes, and technology to maximize collected revenue, reduce liabilities, and improve the customer experience throughout the credit and collections process.

People collaborating on computer workstation

Support long-term adoption

Ensure solutions are implemented effectively and sustained over time. We work alongside customer operations leaders and directors, strengthening trust and enabling long-term adoption of recommended practices.

Liability reduction

Improved customer experience

Revenue recovery

Case Study

Revenue recovery and credit risk prevention

This case study explains how E Source helped a West Coast utility transform its revenue recovery and credit risk prevention strategy, recovering $44.7 million in direct revenue.

Read the Case Study

Nighttime coastal cityscape with illuminated roads showing light trails, a sandy beach, and distant city lights reflecting on calm water.

Helping Central Hudson improve collections performance and customer engagement

This case study explains how E Source helped Central Hudson implement a multi-phase strategy focused on improving collections and customer engagement.

Read the Case Study

Person using a calculator while holding receipts, with papers and a cup on a table.

More case studies

Insights

Arrearages negatively impact utilities and their customers

E Source's first Arrearage benchmark survey of 35 US and Canadian utilities reveals bad debt ratios running 2–3x historical levels, widening gaps in customer financial assistance, and how arrears vary by utility size, type, and region. See where your utility stands and how to plan a path forward.

More Insights

Turn arrears into recovered revenue.

Connect with our team today to see how Arrears Recovery can help you improve collections, reduce liabilities, and strengthen customer engagement.