Case Study
Helping Central Hudson improve collections performance and customer engagement
This case study explains how E Source helped Central Hudson implement a multi-phase strategy focused on improving collections and customer engagement.
Insights
Standout CIS transformations start with clarity, not just technology
A customer information system (CIS) transformation is never just a technology project. It influences vast and varied utility domains, from billing and payments to field work, digital self-service, employee workflows, vendor coordination, and data quality.
Shoring up a CX bulwark: How E Source helped Central Hudson’s contact center thrive
For utilities working to improve their customer experience, it is easy to focus first on digital channels. Mobile apps, online accounts, alerts, and self-service tools all matter for their cost-saving, real-time appeal.
Achievements in Customer and Employee Experience: 2025 honorees
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards.
Drive operational excellence.
Connect with our team today to see how Customer Operations can help you reduce costs, eliminate transaction errors, and achieve measurable efficiency in your front- and back-office processes.