Case Study
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Insights
Achievements in Customer and Employee Experience: 2025 honorees
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards.
Compare the readability of utility website features
Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content?
Strengthen your communication strategy.
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