Customer Solutions

See your utility through your customers' eyes.

When customers feel understood, they engage. Drawing insights from hundreds of utilities and customer segments, we help teams see their customer experience clearly and act on it faster. By connecting what works across the market to your unique customer goals, we help you deliver satisfaction and impact with speed and confidence.

Customer Experience & Engagement

We help utilities create customer-driven experiences that build trust and satisfaction across every touchpoint. Our research and benchmarking uncover the customer journey, translating this insight into interactions that work for people and for operations.

Customer Experience & Engagement

Customer Energy Programs & Resources

From pilots to portfolios, our expertise ensures energy programs deliver measurable impact. Through data, evaluation, and human insight, we help teams strengthen participation, equity, and performance across their entire program lifecycle.

Customer & Load Intelligence

We help utilities understand what matters most to the people they serve. From improving service operations to designing programs that reach more customers, we translate research and benchmarking into better experiences, stronger participation, and lasting trust.

E Source Customer Solutions

Grid Reliability & Modernization

We pair advanced data science and machine learning with decades of field experience to help utilities anticipate outages, prioritize investments, and strengthen resilience. From assessing vegetation risk to testing reliability scenarios, we deliver the evidence leaders need to protect their systems and communities.

E Source Grid Solutions

Grid-Edge Solutions

At the grid edge, precision matters. We deliver the analytics and strategy utilities need to plan, value, and integrate distributed energy resources, aligning customer adoption with grid performance, resilience and long-term reliability.