Case Studies
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
This case study explains how E Source helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
From meter reading to business leading: Using AMI to modernize utility operations
This case study explains how E Source helped an East Coast utility move from a traditional meter-focused operation to a data-driven Smart Meter Operations Center.
Modernizing a large meter program with AMI deployment
This case study explains how E Source helped a West Coast utility modernize a large meter program with an AMI deployment.
AMI Planning Through Implementation
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
This case study explains how E Source helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
AMI Planning Through Implementation
From meter reading to business leading: Using AMI to modernize utility operations
This case study explains how E Source helped an East Coast utility move from a traditional meter-focused operation to a data-driven Smart Meter Operations Center.
AMI Planning Through Implementation
Modernizing a large meter program with AMI deployment
This case study explains how E Source helped a West Coast utility modernize a large meter program with an AMI deployment.
Arrears Recovery
Revenue recovery and credit risk prevention
This case study explains how E Source helped a West Coast utility transform its revenue recovery and credit risk prevention strategy, recovering $44.7 million in direct revenue.
Systems Planning & Implementation
CIS transformation and automated performance testing with the City of Roseville
This case study explains how E Source helped the City of Roseville with a seamless CIS transformation and automated performance testing.
Systems Planning & Implementation
Upgrading a CIS and MDMS to provide an evolved, reliable, and efficient customer experience
This case study explains how E Source helped a utility upgrade a CIS and MDMS to provide an evolved, reliable, and efficient customer experience.
Systems Planning & Implementation
Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
This case study explains how E Source helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
Customer Operational Excellence
How Ameren deployed an outage strategy to increase customer satisfaction by 68%
This case study explains how E Source helped Ameren Illinois deploy an outage strategy that increased customer satisfaction by 68%.
Customer Operational Excellence
Helping Central Hudson improve collections performance and customer engagement
This case study explains how E Source helped Central Hudson implement a multi-phase strategy focused on improving collections and customer engagement.