Utility Operations & Workforce
We help utilities improve performance from the inside out, strengthening field operations, optimizing assets, and equipping teams to manage change with confidence. Our approach blends operational insight with workforce transformation to build efficient, resilient organizations.
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Utility Operations & Workforce
Customer Systems & Operations
We optimize the systems and processes at the heard of customer operations. From billing and arrears to full technology transformations, we help utilities streamline workflows, improve efficiency, and deliver measurable returns on investment.
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Customer & Load Intelligence
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We help utilities understand what matters most to the people they serve. From improving service operations to designing programs that reach more customers, we translate research and benchmarking into better experiences, stronger participation, and lasting trust.
- Customer Systems Improvement
- CIS Transformation
- AMI Transformation
- Arrears Recovery
- CX Design & Strategy
- Program & Portfolio Evaluation
- Emerging Technology & Pipeline Development
- DER Portfolio Strategy, Planning & Advisory
- Grid Edge Integration & Operations
- DER Measurement & Verification + Valuation
- Utility Data Exchange (UDX)
- Baseline Studies & Market Assessments
- Energy Programs Tools & Resources
- Demand-Side Management Strategy
- Transportation Electrification Strategy
- Program Design, Strategy & Innovation
- DER Strategy & Evaluation
- Program Enrollment Optimization
- Customer Operational Excellence
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Grid Reliability & Modernization
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We pair advanced data science and machine learning with decades of field experience to help utilities anticipate outages, prioritize investments, and strengthen resilience. From assessing vegetation risk to testing reliability scenarios, we deliver the evidence leaders need to protect their systems and communities.
- Vegetation Intelligence
- Work & Field Efficiency
- Asset Assessment & Optimization
- Workforce Transformation
- Technology Investment Readiness & Remediation
- Water Loss Consulting
- Data Strategy
- Data Governance
- AI Support
- Storm Intelligence
- Reliability Intelligence
- Wildfire Intelligence
- Interconnection Studies
- Interconnection Studies for Developers
- Storm Core
Data & Operational Technologies
As utilities modernize, data and technology are the backbone of progress. We bridge technical complexity with practical execution, helping teams deploy AMI, build data strategy, and apply AI solutions that enhance operations and customer outcomes.
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Customer & Load Intelligence
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We help utilities understand what matters most to the people they serve. From improving service operations to designing programs that reach more customers, we translate research and benchmarking into better experiences, stronger participation, and lasting trust.
- Customer Systems Improvement
- CIS Transformation
- AMI Transformation
- Arrears Recovery
- CX Design & Strategy
- Program & Portfolio Evaluation
- Emerging Technology & Pipeline Development
- DER Portfolio Strategy, Planning & Advisory
- Grid Edge Integration & Operations
- DER Measurement & Verification + Valuation
- Utility Data Exchange (UDX)
- Baseline Studies & Market Assessments
- Energy Programs Tools & Resources
- Demand-Side Management Strategy
- Transportation Electrification Strategy
- Program Design, Strategy & Innovation
- DER Strategy & Evaluation
- Program Enrollment Optimization
- Customer Operational Excellence
-
Grid Reliability & Modernization
-
We pair advanced data science and machine learning with decades of field experience to help utilities anticipate outages, prioritize investments, and strengthen resilience. From assessing vegetation risk to testing reliability scenarios, we deliver the evidence leaders need to protect their systems and communities.
- Vegetation Intelligence
- Work & Field Efficiency
- Asset Assessment & Optimization
- Workforce Transformation
- Technology Investment Readiness & Remediation
- Water Loss Consulting
- Data Strategy
- Data Governance
- AI Support
- Storm Intelligence
- Reliability Intelligence
- Wildfire Intelligence
- Interconnection Studies
- Interconnection Studies for Developers
- Storm Core