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New metrics: Assessing energy burden and bill impacts
This analysis explores how utilities can move beyond traditional metrics to better understand and reduce energy burden for income-qualified customers.
What technologies are competing to solve the power challenges of AI data center load management?
Part two of a two-part series
As data centers scale, operators are weighing the tradeoffs of options for supplying more reliable power. Options include battery energy storage and software platforms. At the same time, utilities are eyeing virtual power plants and data-center tariffs to balance grid loads with data center draws.
Why are batteries becoming essential for AI data center load management?
Part one of a two-part series
Rapid growth in AI data center buildout poses challenges for utilities and operators. We look at the challenges operators and utilities face in meeting energy demand while maintaining grid stability, including the critical need for investments in battery storage and infrastructure.
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study shows how JEA used data and customer insights to design a more effective, empathetic payment assistance campaign for low- and moderate-income (LMI) customers.
Energy AdVision
This robust database will change the way you develop your marketing campaigns. This first-of-its-kind, interactive, searchable database allows you to examine over 8,500 utility advertisements for all types of products, programs, and services.
Customer and Employee Experience Awards
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. Learn more about the awards and how to submit an entry!
Utility Ad Awards
Learn more about the E Source Utility Ad Awards.
A Northeastern utility implements a data-driven vegetation management solution
This case study shows how a Northeastern utility moved from routine, schedule-based vegetation management to a targeted, data-driven approach to reduce outages and improve reliability.
How Ameren deployed an outage strategy to increase customer satisfaction by 68%
This case study shows how Ameren Illinois transformed its outage experience by shifting to a customer-centered strategy.
Utility Website Design Center
Our Website Design Center will give you the information you need to build and optimize your online customer contact channel. You can access all of our benchmark studies, rankings, feature analyses, and additional resources to help your utility design a highly functional and user-friendly website.