Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

1 - 6 of 6 results
How to tell customers you’re increasing rates without losing their trust
An Ask E Source answer
With the cost of energy rising, it’s time to rethink your rate communication strategy so you can offer customers proactive communications before rate increases show up on their bills. Communicate the news clearly and directly, and frame it as a story where your customers play a leading role.
What are the best ways to communicate rate changes to utility customers?
An Ask E Source answer
With the cost of energy rising, it’s time to rethink your rate communication strategy so you can offer customers proactive communications before rate increases show up on their bills. Communicate the news clearly and directly, and frame it as a story where your customers play a leading role.
Equity in a clean energy economy requires rethinking low-income rates
Transitioning to a clean energy economy without first changing low-income rate design will adversely affect many of your at-risk customers. The time has come to design solutions that more directly and fundamentally reduce energy burdens for these customers.
Net metering wars: What do customers think?
The growing popularity of rooftop solar and recent changes to net metering rules are making utilities rethink their approaches to residential rate design.
Innovative residential rate design and pricing
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.
Reimagining electricity pricing to meet beneficial-electrification and carbon-reduction goals: Now’s the time for big changes
Come hear two national experts talk about pricing in the context of electrification and carbon reduction.