CIS Transformation

Deliver measurable results from customer technology transformations. CIS Transformation supports utilities across the program lifecycle, from planning and delivery assurance to stabilization and continuous improvement—helping teams align stakeholders, reduce risk, adopt systems effectively, and achieve operational and business outcomes.

Align strategy and stakeholders

Set a clear foundation for program success. We engage business, IT, regulatory, vendor, and customer stakeholders early, establish a strategic vision, clarify roles through PMO and governance structures, and identify risks to prevent common points of project failure.

Ensure smooth transitions

Reduce implementation risk and drive adoption. We provide delivery assurance by deploying targeted expertise where projects commonly fail, supporting software and system integrator selection, overseeing project activation and testing, and implementing change management and training to ensure new systems are adopted effectively.

Drive operational value

Maximize the value of new systems over time. We activate the IT operating model, embed continuous improvement practices, and maintain engagement beyond implementation to ensure programs deliver ongoing operational and business benefits.

Risk reduction

Successful adoption

Sustained performance

Case Study

CIS transformation and automated performance testing with the City of Roseville

This case study explains how E Source helped the City of Roseville with a seamless CIS transformation and automated performance testing.

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Upgrading a CIS and MDMS to provide an evolved, reliable, and efficient customer experience

This case study explains how E Source helped a utility upgrade a CIS and MDMS to provide an evolved, reliable, and efficient customer experience.

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Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience

This case study explains how E Source helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.

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More case studies

Achieve measurable results from system transformation.

Connect with our team today to see how Systems Planning & Implementation can help you plan strategically, execute effectively, and sustain long-term operational and business value.