Insights
Stay connected to the ideas shaping utility innovation. Our insights highlight trends and perspectives at E Source. Explore content that inspires new approaches and informed decision-making.
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Arrearages negatively impact utilities and their customers
E Source's first Arrearage benchmark survey of 35 US and Canadian utilities reveals bad debt ratios running 2–3x historical levels, widening gaps in customer financial assistance, and how arrears vary by utility size, type, and region. See where your utility stands and how to plan a path forward.