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How utilities are using data analytics to improve storm response
Key takeaways from our panel discussion at DISTRIBUTECH with Alabama Power and PPL Corp.
Last month, E Source joined Alabama Power and PPL Corp. at DISTRIBUTECH International to share learnings on harnessing data science to address the challenge of storm response and severe weather events. Here's their three-step approach.
LMI program enrollment improvements that make a difference
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Charging ahead: Five EV and mobility predictions for 2024
This year is going to be a pivotal year for EVs and mobility. Here are some of our 2024 predictions that highlight the trends and shifts we expect will shape the EV sector in the coming year.
Using data-driven decisions to navigate challenges and unlock opportunities in 2024
We see 2023 as the year utilities began to fight the numerous challenges ahead of them using data science. Learn more about how we aim to help utilities in 2024 use the data available to them to invest in the grid.
Key highlights and memorable moments from the 2023 Forum
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
4 ways to put the customer first in your CIS implementation strategy
A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. Here are four ways to make sure your utility is putting the customer first in your CIS and other mission-critical system implementation strategies.
The path to an equitable future starts at E Source Forum 2023
We’re just weeks away from E Source Forum 2023, and we’ve chosen to address specific aspects of the Sustainable Utility journey. We’ve meticulously crafted the Forum 2023 agenda to highlight two of the biggest points of focus: affordability and equity.
5 tips for an effective communication strategy
Implementing a new business technology can be a complex process that affects staff and customers. But a well-designed communication campaign that includes customer engagement and organizational change management activities can help the implementation go smoothly. Check out our five tips for success.
The equitable utility: What it means and how executives are getting there
For years, utilities have been working toward a massive transition to electrification on the back of renewable energies. But now, the conversation has shifted beyond just generation and distribution: How can utilities make this transition equitable?
How utilities can save the day with data science and AMI data
What if you could tell customers their HVAC system had a problem before it stopped working on the hottest day? What if you had the power to know everyone who owned an EV charger and could plan for those grid impacts? Find out how your utility can be the hero in your customers’ stories.