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Top learnings from the Fall 2025 Customer Energy Solutions Leadership Council
Insights from utility customer energy solutions leaders
Learn about the hot topics of discussion from the fall Customer Energy Solutions Leadership Council.
Utility Ad Awards Contest winners 2025
View the winners of the E Source 2025 Utility Ad Awards Contest.
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Business customer interest in energy-related products and services
Results from the Small and Midsize Business and Large Business Customer Satisfaction Studies
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Business Customer Satisfaction Studies to gauge customers' interest in a variety of offerings.
Electric perspectives: Data-driven approaches for effective storm responses
Listen to the Edison Electric Institute’s Electric Perspectives podcast to hear E Source’s Data Science Director, Kyle Decker, speak with utility leaders on how utilities are applying advanced data analytics to improve storm response operations.
Slower adoption, higher prices, and an altered domestic supply chain: How policy changes could affect the US battery market
An executive summary from Battery Next
Recent and planned policy changes could affect all parts of the US battery market, especially EVs and energy storage. These policy changes will likely increase battery prices, slow EV adoption, and require utilities to alter ESS plans.
Which customers are likely to buy an EV within the next five years?
Findings from the 2023 Electric Vehicle Residential Customer Survey
Utilities need to know more about future EV buyers to design effective marketing campaigns that reach them. Our latest report delivers insights on the next wave of EV buyers.
Use data and collaboration to ensure the success of your crisis communications plan
With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science and the Corporate Communications Service can help.
How to communicate to customers about wildfire risk and prevention
Utility and customer strategies for wildfire mitigation and readiness
Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.
Use CX principles to create a customer-focused decarbonization strategy
Customer experience (CX) is a key piece to help utilities meet their decarbonization goals. Grounding your programs and offerings in CX helps you drive program participation and build beneficial relationships with your customers. Learn how to apply CX principles to your decarbonization strategy.