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Our tech roundup webinars keep utilities up to date on the latest developments in efficiency, load management, and decarbonization technologies. At the Winter 2023 Tech Roundup, we highlighted nine…
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source…
Key takeawaysWe revised our EV demand forecast between 2025–2032 to reflect the rise in EV prices as tariffs roll out and incentives roll back.Proposed tariffs, like the 921% antidumping tariff on…
In this installment of Customer experience quick hits, we’re looking at contact center performance metrics. What should you measure to best deliver excellent service and reduce contact volumes—first-contact resolution or repeat calls?
This piece was authored by Eryc Eyl. Eryc is a senior solution director at E Source, with more than a decade of experience helping utilities help their customers. He’s a speaker, author of Stop…
In this installment of Customer experience quick hits, learn how utilities perform on website readability and get tips to make your own content clearer and more accessible for every customer.
Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content? We assessed the readability of utility website features as…
Is budget billing the key to higher paperless billing and autopay participation? Learn how budget billing can lead to higher customer satisfaction, better cash flow, and reduced operational costs.
Budget billing doesn’t just make bills more predictable—it also encourages customers to adopt other helpful billing options. Customers enrolled in budget billing are more likely to use paperless…
Stay connected and informed
E Source hosts webinars, interactive exchanges, and in-person events that connect utility professionals with industry experts and thought leaders. We also share press releases to keep you informed…
Our tech roundup webinars keep you updated on the latest developments in efficiency, load management, and decarbonization technologies. At the Summer 2024 Tech Roundup, we highlighted 10 technologies…
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
This case study explains how E Source helped Ameren Illinois deploy an outage strategy that increased customer satisfaction by 68%.