The perks of being a member

When you’re a member of the E Source Customer Experience Strategy Service, we’ll help you get staff buy-in and understand the structure and culture you’ll need to make customer experience (CX) an organizational competency. With the service, you get:

  • Guidance on where you are in your CX journey and what to prioritize next
  • Best practices that will help you quickly put your strategy into action and get results
  • The research and resources you need to stay on top of CX business opportunities

Ask our experts unlimited questions

Answers from our CX experts can help you develop a customer-centric organizational structure, engage employees in CX initiatives, identify relevant CX metrics, craft intent statements, and manage customer journeys.

Access our library of research

Our research will help you prioritize your customer and employee experience efforts, build your CX strategy, and improve customer satisfaction.


Use our exclusive CX-related tools

Track your CX journey over time with the CX Maturity Assessment and find out what to prioritize next. Based on your results, we’ll recommend resources to support you at every stage.

Be part of our benchmark studies and other proprietary market research

See how your utility’s CX efforts compare to other utilities’ with the Customer Experience Survey.

Attend our free CX-focused events

Collaborate and interact with industry experts and your peers at topically relevant meetings as well as our annual E Source Forum. Recent topics include how to turn customer feedback into action, how to transform your organizational culture through CX, and how to create an empathy map that helps you understand your customer before you design a product or experience.

What our customers are saying




Recommended CX membership bundles

If you want to … Then you need …
Ensure that your call center and customer service operations exceed expectations

E Source Customer Care Service

Ensure that your online presence can keep up with customers’ rising demands

E Source E-Channel Service

Use social channels to improve CX and deflect inbound calls from your contact center

E Source Corporate Communications Service



Ready to talk?

Let’s create the right package for you!

Contact us