E Source’s foundation is built on more than 30 years of deep partnerships with utilities across the US and Canada. Our proven solutions help our clients meet their business objectives, put their customers first, and solve their most pressing challenges. Our clients tell us we’re fun and easy to work with.
Management consulting
Our management consulting team takes pride in providing proven strategies and measurable results—no pie-in-the sky theories, buzzword-driven recommendations, or another strategy binder for your shelf. We help utility leaders implement executable solutions that improve business results. From strategy development to implementation, we help utility leaders with key utility functions from customer experience and operations to demand-side management and distributed energy resources.
Our areas of expertise
Customer experience (CX)
- Strategy development and implementation
- Customer journey-mapping transformation
- Voice of the customer (VOC) and voice of the employee (VOE) program design and development
- CX maturity assessment and action plan implementation
Customer operations
- Contact center optimization
- Back office (billing, rebate processing, credit and collections)
- Bill redesign
- Customer prioritization and tiering (small and midsize business and key accounts)
Customer and market analytics
- Customer segmentation and predictive analytics
- Growth strategy development
- Key account intelligence analysis reports
- Micro- and geo-targeting
Demand-side management (DSM) and emerging technologies
- Program and portfolio design and strategy
- Technology roadmap and strategy
- Measure and gap analysis and potential
- Potential studies and process evaluation
Distributed energy resources (DERs)
- Strategy development and deployment
- Electrification strategy development and roadmap
- Electric vehicle marketing and customer outreach
- Battery storage strategy and implementation
Product and service innovation
- Ethnographic design, research, and analysis
- Design-thinking project implementation
- Utility innovation strategy and structure
- Emerging market strategy, intelligence, and technologies
Technology planning and implementation
In order to effectively deploy complex technologies, you need a proven implementation methodology and a committed project team with deep subject-matter expertise. Our diverse mix of engineers, data analysts, public relations specialists, project managers, financial experts, and system integrators will reduce your project risk and deliver maximum benefit to your smart utility or smart city project.
Our areas of expertise
Assessment and business case
- Technological, operational, and organizational readiness assessment
- Capital and operations and maintenance cost estimate
- Anticipated quantitative and qualitative benefits identification
- Utility vision and roadmap development
Requirements and procurement
- Software, hardware, and infrastructure requirements definition
- Implementation strategy development
- Proposal solicitation and development
- Contract negotiations
- Grant writing and reporting
Implementation program management
- Project and vendor management
- Systems integration and testing oversight
- Change management and business process design
- Stakeholder awareness and education
Field services
- Field surveys
- Deployment strategy
- Installation contractor oversight
- Quality assurance and quality control inspections
- Back-office data validation
Postdeployment optimization
- Utility data analytics and dashboards
- Benefits realization and verification
- Systems support and operations staff augmentation
- Key performance indicator tracking and continuous improvement
- Postdeployment customer communications
Product and service innovation
- State-of-the-industry technology education
- Endpoint specification and configuration
- Network architecture planning
- Design and implementation of add-on technologies
The E Source difference
We’re forward-thinking
Our work is fueled by the desire to help you evolve your customer experience, products, and technologies. We bring best-in-class techniques and ideas from inside and outside the utility sector.
We have world-class market research capabilities
We deploy a combination of qualitative and quantitative customer research with various instrumentation for an easier, more agile approach to collecting data and insights. We combine methods and conduct research iteratively so you can build on previous insights and avoid losing learnings from one phase to the next.
We’re invested
We hire the right team of focused experts who’ve made utilities their career choice and personal passion. Our people know your business, have lived your challenges, and have delivered successful solutions that are endorsed by utility personnel, customers, and governing or regulatory bodies.
We’re focused on utilities and cities
E Source has an unwavering commitment to helping utilities and cities continually reinvent and improve themselves. Our solutions are grounded in the trust and insights we’ve gained through more than 30 years of working with utilities across the US and Canada.
Our consultants are experts in
- Strategic planning and feasibility studies
- Procurement and vendor management
- Systems integration design and planning
- Field services
- New technology evaluation and engineering analysis
- Customer and market analytics
- Change management
- Design-thinking strategies
- Customer experience transformation
- Stakeholder management
- Demand-side management and emerging technologies
- Distributed energy technologies
- Product and service innovation
- Industry collaboration facilitation
- Marketing and messaging
- Data science
Examples of our work
Learn how we’ve helped clients achieve their business goals.
Meet our experts
Melanie Wemple
Customer journey mapping, Outage management, Demand-side management (DSM), Strategy
See bio
Nicole Pennington
Communications, Public relations, Advanced metering infrastructure (AMI), Smart meters
See bio
Jeffrey Daigle
Contact center, Interactive voice response system (IVR), Customer experience, Customer journey mapping
See bio
Adam Maxwell
Communications, Demand-side management (DSM), Electric vehicles (EVs), Solar technology, Design thinking, Product development, Strategy
See bio
Spencer Sator
Electrification, Emerging technology programs, Electric vehicles (EVs), Solar technology
See bio
Bryan Jungers
Electrification, Renewable energy, Emerging technology programs, Electric vehicles (EVs), Battery storage
See bio
Bill LeBlanc
Design thinking, Product development, Market research, Social media marketing, Pricing options
See bio
We’re on your team
Let’s schedule a time to discuss your challenges and how E Source can help.