E Source | Consulting

E Source’s foundation is built on more than 30 years of deep partnerships with utilities across the US and Canada. Our proven solutions help our clients meet their business objectives, put their customers first, and solve their most pressing challenges. Our clients tell us we’re fun and easy to work with.

Management consulting

Our management consulting team takes pride in providing proven strategies and measurable results—no pie-in-the sky theories, buzzword-driven recommendations, or another strategy binder for your shelf. We help utility leaders implement executable solutions that improve business results. From strategy development to implementation, we help utility leaders with key utility functions from customer experience and operations to demand-side management and distributed energy resources.

Our areas of expertise

Customer experience (CX)

Strategy development and implementation
Customer journey-mapping transformation
Voice of the customer (VOC) and voice of the employee (VOE) program design and development
CX maturity assessment and action plan implementation

Customer operations

Contact center optimization
Back office (billing, rebate processing, credit and collections)
Bill redesign
Customer prioritization and tiering (small and midsize business and key accounts)

Customer and market analytics

Customer segmentation and predictive analytics
Growth strategy development
Key account intelligence analysis reports
Micro- and geo-targeting

Demand-side management (DSM) and emerging technologies

Program and portfolio design and strategy
Technology roadmap and strategy
Measure and gap analysis and potential
Potential studies and process evaluation

Distributed energy resources (DERs)

Strategy development and deployment
Electrification strategy development and roadmap
Electric vehicle marketing and customer outreach
Battery storage strategy and implementation

Product and service innovation

Ethnographic design, research, and analysis
Design-thinking project implementation
Utility innovation strategy and structure
Emerging market strategy, intelligence, and technologies

Technology planning and implementation

In order to effectively deploy complex technologies, you need a proven implementation methodology and a committed project team with deep subject-matter expertise. Our diverse mix of engineers, data analysts, public relations specialists, project managers, financial experts, and system integrators will reduce your project risk and deliver maximum benefit to your smart utility or smart city project.

Our areas of expertise

Assessment and business case

Technological, operational, and organizational readiness assessment
Capital and operations and maintenance cost estimate
Anticipated quantitative and qualitative benefits identification
Utility vision and roadmap development

Requirements and procurement

Software, hardware, and infrastructure requirements definition
Implementation strategy development
Proposal solicitation and development
Contract negotiations
Grant writing and reporting

Implementation program management

Project and vendor management
Systems integration and testing oversight
Change management and business process design
Stakeholder awareness and education

Field services

Field surveys
Deployment strategy
Installation contractor oversight
Quality assurance and quality control inspections
Back-office data validation

Postdeployment optimization

Utility data analytics and dashboards
Benefits realization and verification
Systems support and operations staff augmentation
Key performance indicator tracking and continuous improvement
Postdeployment customer communications

Product and service innovation

State-of-the-industry technology education
Endpoint specification and configuration
Network architecture planning
Design and implementation of add-on technologies

The E Source difference

We’re forward-thinking

Our work is fueled by the desire to help you evolve your customer experience, products, and technologies. We bring best-in-class techniques and ideas from inside and outside the utility sector.

We have world-class market research capabilities

We deploy a combination of qualitative and quantitative customer research with various instrumentation for an easier, more agile approach to collecting data and insights. We combine methods and conduct research iteratively so you can build on previous insights and avoid losing learnings from one phase to the next.

We’re invested

We hire the right team of focused experts who’ve made utilities their career choice and personal passion. Our people know your business, have lived your challenges, and have delivered successful solutions that are endorsed by utility personnel, customers, and governing or regulatory bodies.

We’re focused on utilities and cities

E Source has an unwavering commitment to helping utilities and cities continually reinvent and improve themselves. Our solutions are grounded in the trust and insights we’ve gained through more than 30 years of working with utilities across the US and Canada.