Our expertise

We craft solutions for your needs in areas such as:

  • Customer experience (CX), including strategy development, journey mapping, implementation, and contact channel optimization
  • Enterprise feedback management, including voice-of-the-customer (VOC) and voice-of-the-employee (VOE) surveys
  • Business account management, including training and optimization
  • Customer service operations optimization, including call centers, credit and collections, and billing
  • Solar strategy and rate communications
  • Demand-side management (DSM) potential evaluations
  • Customer segmentation and target marketing of new products and services

Our customers

We focus exclusively on electric and gas utilities and the challenges they face; we have made them our business for more than 30 years

Our consultants

Industry backgrounds lend deep topical knowledge to our on-point solutions based on world-class market research and proprietary data

Ready to talk?

Let’s schedule a time to talk about what you’re working on and how we can help.

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What our customers are saying