Insights

Key takeawaysWe revised our EV demand forecast between 2025–2032 to reflect the rise in EV prices as tariffs roll out and incentives roll back.Proposed tariffs, like the 921% antidumping tariff on graphite materia

This piece was authored by Eryc Eyl. Eryc is a senior solution director at E Source, with more than a decade of experience helping utilities help their customers.

Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content?

Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience.

Severe storms can cause statewide outages, making emergency preparedness a challenge that utilities can’t ignore.

Our tech roundup webinars keep you updated on the latest developments in efficiency, load management, and decarbonization technologies. At the Summer 2024 Tech Roundup, we highlighted 10 technologies that'll have the most potential for utility pilots and programs.

Low- and moderate-income (LMI) customers are interested in utility weatherization programs, but participation in this customer group is often low because of a lack of awareness, complicated enrollment processes, and financial, structural, and institutional barriers.

Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point.

Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer (VOC) feedback is getting sparse.