Insights

Resilience has become an increasingly prominent theme in utility and regulatory discussions, spurred by the rising frequency and severity of weather-related disruptions.

Energy justice is a priority across today’s energy landscape, but the term often carries different meanings.For some, it’s about affordability. For others, it’s about community participation, climate resilience, or targeted investment.

At DTECH 2026, the mood wasn’t experimental. It was operational. Utilities weren’t debating whether change was coming. They were focused on how to stay ahead of it without losing control.

Budget billing doesn’t just make bills more predictable—it also encourages customers to adopt other helpful billing options. Customers enrolled in budget billing are more likely to use paperless billing and autopay than those on standard billing programs.

Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards.

Key takeawaysWe revised our EV demand forecast between 2025–2032 to reflect the rise in EV prices as tariffs roll out and incentives roll back.Proposed tariffs, like the 921% antidumping tariff on graphite materia

This piece was authored by Eryc Eyl. Eryc is a senior solution director at E Source, with more than a decade of experience helping utilities help their customers.

Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content?

Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience.