Insights

Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point.

Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer (VOC) feedback is getting sparse.

When a water utility considers upgrading a metering system to advanced metering infrastructure (AMI), it might not realize that most of the implementation costs aren’t necessarily from implementing the AMI network itself. Instead, many costs come from issues discovered at the meter location.

Heat pumps used to be something you’d only hear your tech-savvy neighbor talk about. But in the last two years, it seems like manufacturers have been announcing a newer, more capable, more appealing model every month.

Coming out of the COVID economy and into an inflationary one has left a lot of utilities with a lot of debt, as many low- and moderate-income (LMI) customers have struggled to keep up to date with payments.

As cities across the US and Canada (and beyond) grapple with challenges related to sustainability and equity, the role of public transportation is coming into sharper focus.

More than 60% of low- and moderate-income (LMI) households in the US face a high energy burden, with some paying more than 20% of their income on their utility bills.

Our tech roundup webinars keep utilities up to date on the latest developments in efficiency, load management, and decarbonization technologies.

Earlier this year, we joined the Institute for Electric Innovation’s Thought Leaders Speak Out 2023: Engaging Customers with Technology series.