Navigating the data center sector: Key trends, opportunities, and challenges for utilities

Scott Poole supports all aspects of the success of the E Source Account Management Service. He’s a proven leader in account management, sales, and marketing, with more than 30 years of experience driving change and delivering results for Southern Company. He most recently served as the director of managed accounts at Georgia Power where he was known for his ability to see the big picture, simplify and communicate the intricacies of complex problems, and turn ideas into results. Scott has led transformation initiatives during times of intense change and disruption in the energy industry while also motivating his managed accounts sales organization, responsible for customers with $2 billion in revenue.Throughout his career, Scott has been actively involved with the evolution of utility account management—from building new account management organizations, moving to tiered and segmented customer organizations, shifting focus from service to sales and service, to now a more solutions-oriented account management strategy focused on decarbonization and beneficial electrification. His knowledge of the industry, regulatory frameworks, key stakeholder groups, and emerging trends has enabled him to successfully lead multiple change initiatives for managed accounts including strategy, organizational structure, cost reduction, and program and product line shifts. He also has expertise in goal setting, sales and pipeline management, customer relationship management, pricing communication, outage communication, and account planning.Scott earned his MBA and bachelor’s degree in mechanical engineering from Auburn University. He’s also a registered Professional Engineer in the state of Alabama.