E Source regularly surveys US residential utility customers to track their energy behavior. The study covers a variety of energy-related topics such as customer and utility communications; customers’ purchasing behavior around technological products and services; and customers’ understanding and perception of of energy-related terminologies.
Methodology
The survey is conducted online with 2,000 US residential utility customers. E Source designs the study and analyzes the data, which is collected by a third-party vendor. We apply quotas for gender, age, income, US region, and US Census division. We also apply a postsurvey weighting scheme to reflect each Census division’s share of households in the total survey area.
Study results
Residential Utility Customer Survey 2019
Residential Utility Customer Survey 2018
Residential Utility Customer Survey 2017
Customer Insights Around the Connected Home: Results from the Residential Utility Customer Survey 2016
Residential Utility Customer Service Survey 2014
Residential Utility Customer Service Survey 2013
If you’re a subscriber, these links will take you to the study deliverables. If you’re not currently a subscriber, you may contact us for information on membership to pertinent E Source services.
Example of Residential Utility Customer Survey findings
