E Source regularly surveys US residential utility customers to track their energy behavior. The study covers a variety of energy-related topics such as customer and utility communications; customers’ purchasing behavior around technological products and services; and customers’ understanding and perception of energy-related terminologies.


The survey is conducted online with 2,000 US residential utility customers. E Source designs the study and analyzes the data, which is collected by a third-party vendor. We apply quotas for gender, age, income, US region, and US Census division. We also apply a postsurvey weighting scheme to reflect each Census division’s share of households in the total survey area.

Study results

If you’re a subscriber, these links will take you to the study deliverables. If you’re not currently a subscriber, contact us for information on how to become an E Source member.

Example of Residential Utility Customer Survey findings

“Residential customers’ interest in energy-related products and services”

Residential customers’ interest in energy-related products and services