E Source regularly surveys US residential utility customers to track their energy behavior. The study covers a variety of energy-related topics such as customer and utility communications; customers’ purchasing behavior around technological products and services; and customers’ understanding and perception of of energy-related terminologies.


Methodology

The survey is conducted online with 2,000 US residential utility customers. E Source designs the study and analyzes the data, which is collected by a third-party vendor. We apply quotas for gender, age, income, US region, and US Census division. We also apply a postsurvey weighting scheme to reflect each Census division’s share of households in the total survey area.

Example of Residential Utility Customer Survey findings

This is a thumbnail of the Residential Utility Customer Survey 2016 infographic

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