E Source regularly surveys US residential utility customers to track their energy behavior. The study covers a variety of energy-related topics such as customer and utility communications; customers’ purchasing behavior around technological products and services; and customers’ understanding and perception of energy-related terminologies.
Methodology
The survey is conducted online with 2,000 US residential utility customers. E Source designs the study and analyzes the data, which is collected by a third-party vendor. We apply quotas for gender, age, income, US region, and US Census division. We also apply a postsurvey weighting scheme to reflect each Census division’s share of households in the total survey area.
Study results
2019 Residential Utility Customer Survey 2018 Residential Utility Customer Survey 2017 Residential Utility Customer Survey 2016 Residential Utility Customer Survey
If you’re a subscriber, these links will take you to the study deliverables. If you’re not currently a subscriber, contact us for information on how to become an E Source member.
Example of Residential Utility Customer Survey findings
Residential customers’ interest in energy-related products and services