The E Source Utility Employee Experience Survey is an online survey of utilities’ contact center employees. Based on The 6 Es of employee engagement framework, this survey will help you better understand your employees’ experiences so that you can cultivate greater connections and commitment from your employees and achieve better outcomes. Participation in this study is included with membership in the E Source Contact Center Optimization Service.

What you get

Utility Employee Experience Survey participants will receive:

  • A detailed data report. Each participating utility will have access to its employees’ results and a detailed data report presented in an easy-to-read tabular format.
  • Industry reports. We’ll highlight best practices and trends observed in the surveys. The reports will provide industry-level analysis and insight on results and key findings.
  • An exchange with utility peers. We’ll review the overall results from the study and provide a chance for you to discuss them with your peers.
  • An advisory call with E Source experts (by request). You’ll have the opportunity to review your results with the E Source team, and we’ll draw on industry best practices to help you formulate an action plan specific to your employees.


The 2022 Utility Employee Experience Survey will focus on contact center employees’ experiences at your utility, allowing you to cultivate a greater connection with them and commitment from them.

We’re looking for US or Canadian utility contact center managers or those who oversee contact center operations at their organization. This individual will be the main point of contact during the study and will help with distributing the survey to their contact center employees, encouraging employees to fill out the survey, and helping us distribute the results.

If you’re the person most qualified to help us survey your employees or have a colleague to recommend, please fill out the form below. We’ll make contact once the study opens.


For questions about the Utility Employee Experience Survey, email us or call 1-800-ESOURCE (1-800-376-8723).