Since 2010, E Source has been conducting an online survey of utilities’ social media efforts to help inform the industry on social media strategy, design, and implementation, as well as to determine social media trends and common practices. This survey polls leaders in utility social media on a variety of topics, including:

Channels and audience
Uses and goals
Policies and other documentation
Digital strategy
    Staffing and budgets
    Metrics and reporting
    State of the industry
    Lessons learned



We’re looking for those responsible for social media strategy and implementation at their organization. The 2018 survey is closed. If you’d like to participate in the next study, fill out the form below.


The Social Media Survey is a biennial survey that gathers data from North American electric and gas companies. Survey questions are based on input from social media leaders, frequent Ask E Source inquiries related to utility social media efforts, and E Source expertise and knowledge of social media best practices.

Study results

If you’re a subscriber, these links will take you to the study deliverables. If you’re not currently a subscriber, you may contact us for information on membership to pertinent E Source services.

Example of Social Media Survey findings

This is a thumbnail of the Social Media Survey 2018 infographic

How Are Utilities Engaging Customers on Social Media?

Get it now!