E Source conducts an online survey of utilities’ social media efforts to help inform the industry on social media strategy, design, and implementation, as well as to determine social media trends and common practices. This survey polls leaders in utility social media on a variety of topics, including:

Channels and audience
Uses and goals
Policies and other documentation
Digital strategy
    Staffing and budgets
    Metrics and reporting
    State of the industry
    Lessons learned

What you get

Participating members of the E Source Corporate Communications Service will receive access to all best-practice reports, webinars, and follow-up reports. Non-member participants will receive exclusive access to our webinar and an executive summary with high-level findings.

By participating in this valuable research, you can find out how your social media tactics compare to those of your peers, learn how to achieve social media success, and gain valuable insight into:

  • Social media uses, goals, and challenges
  • New social media channels and strategies utilities are using
  • How other social media teams are staffed and funded

If you’re interested in receiving the full set of deliverables, but your utility does not subscribe to the Corporate Communications Service, please contact us.



Are you responsible for social media strategy and implementation at your organization? Fill out the form below to participate, and the lead researcher of this study will contact you when the survey goes live in May.


The Social Media Survey gathers data from electric and gas companies in the US and Canada. Survey questions are based on input from social media leaders, frequent Ask E Source inquiries related to utility social media efforts, and E Source expertise and knowledge of social media best practices.

Study results

If you’re a subscriber, these links will take you to the study deliverables. If you’re not currently a subscriber, you may contact us for information on membership to pertinent E Source services.

Example of Social Media Survey findings

This is a thumbnail of the Social Media Survey 2018 infographic

How Are Utilities Engaging Customers on Social Media?

Get it now!