In early 2017, in partnership with the Peak Load Management Alliance, E Source analyzed direct load control (DLC) programs run by utilities across the US and Canada to provide objective and insightful program benchmarking. This study updates and expands on our 2012 analysis of US and Canadian utility DLC programs and represents the most comprehensive and exhaustive set of data on DLC programs collected in the utility sector. We identify common DLC practices and trends, including program design, budgets and expenditures, customer participation, and load impacts. Our findings offer insights on a diverse set of DLC programs and provide rankings for how these programs stack up to one another.

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The Direct Load Control Program Benchmark study analyzes responses collected in fall 2016 from project managers at a variety of investor-owned, municipal, and cooperative utilities. The categories of metrics used for the study include program participation rates, implementation contractor duties, program budgets and expenditures, load control technology capabilities, peak load impacts, and more. The Direct Load Control Programs study will detail all of these characteristics to allow utilities to benchmark their programs.