Wondering how your utility’s direct load control (DLC) program compares to those of other utilities? The E Source DLC Program Benchmarking survey is your chance to find out. It allows you to share your utility’s approach to DLC programs, and the results will provide valuable insights about DLC program structures and best practices from utilities across North America. Your utility can use these insights to inform DLC program design and improve participation rates. You’ll also receive an industry report and an invitation to a web conference where we’ll highlight our findings.

We ask DLC program managers from across the US and Canada about a variety of program metrics and topics, including:

Program participation rates
Program expenditures
Peak load impacts
    Incentive methods
    Budget breakdown
    Budget trends


Let us know if you’re participating. Opt in by emailing us or calling 1-800-ESOURCE (1-800-376-8723).

Send us your program data. Once you’ve agreed to participate, we’ll ask for your program’s 2017 annual demand-side management (DSM) report, quarterly filings with the public utilities commission or balancing authority, or any other evidence of program performance that includes details about program budget, expenditures, number of participants, and peak load impacts. The information we pull from these documents will complement the information we collect from you via the survey.

Complete the survey. After we’ve received your annual report or regulatory filing, we’ll send you the survey to complete. We’ll ask about your program structure, history, future projections, contractor use, and more.

Review the industry benchmark report and attend the web conference. We’ll aggregate the data into an industry report for members of the E Source Demand-Side Management Service. We’ll also share our findings during a member-only web conference.


For the 2016 DLC Program Benchmark, we sent detailed surveys to DLC program managers at more than 45 utilities from across the US and Canada and received responses from 23 utilities and 1 program administrator. The programs in our survey accounted for a total of 2,898,766 DLC participants and 2,417 megawatts of demand-response capacity. Our study represented nearly 30% of DLC participants and 30% of DLC capacity nationwide.


For questions about the E Source DLC Program Benchmark, email us or call 1-800-ESOURCE (1-800-376-8723).

Study Results

If you’re a subscriber, these links will take you to the study deliverables. If you’re not currently a subscriber, you may contact us for information on membership to pertinent E Source services.