Market research studies

Use our primary market research to better understand and interact with your customers

What we’re working on

This timeline outlines the plan for our 2026 market research projects and dashboards. More information about the studies is available from the topical sections below.

2026 projects

Q1

VOC

 
VOC

Website Benchmark (secure features)
VOC

 
Quarterly pulse surveys
VOC

Q2

VOC

VOU

 
VOU

 
Quarterly pulse surveys
VOC

Q3

 
VOC

 
VOC

 
VOC

 
VOC

 
VOC

 
Quarterly pulse surveys
VOC

Q4

 

 

 
State of Utility Customer Survey
VOC

 

Quarterly pulse surveys
VOC

Requires participation from utilities, such as providing a customer list or completing a survey