What we’re working on

This timeline outlines the plan for our 2022 voice-of-the-customer (VOC), voice-of-the-utility (VOU), and voice-of-the-employee (VOE) studies. More information about the studies is available from the topical sections below.


2022 projects

Q1


Utility Marketing Survey: Marketing to residential customers
VOU


Q2


 
NEW! Business Customer Interviews
VOC

NEW! Utility Financing Comparison
VOU


NEW! Business Website Assessment
VOC

NEW! Commercial EV Fleet Interviews
VOC

Q3

Utility Marketing Survey: Marketing to business customers
VOU

 
NEW! Residential Products, Programs, and Services
VOC

NEW! Residential DR Programs and Incentives Comparison
VOU

Q4


Requires participation from utilities, such as providing a customer list or completing a survey