What we’re working on
This timeline outlines the plan for our 2022 voice-of-the-customer (VOC), voice-of-the-utility (VOU), and voice-of-the-employee (VOE) studies. More information about the studies is available from the topical sections below.
2022 projects
Q2
NEW! Business Customer Interviews
VOC
NEW! Utility Financing Comparison
VOU
VOE
NEW! Business Website Assessment
VOC
NEW! Commercial EV Fleet Interviews
VOC
Q3
Utility Marketing Survey: Marketing to business customers
VOU
NEW! Residential Products, Programs, and Services
VOC
NEW! Residential DR Programs and Incentives Comparison
VOU
Q4
Requires participation from utilities, such as providing a customer list or completing a survey
