Rethinking Energy Efficiency as a Carbon Resource

September 2020

In this Institute for Electric Innovation issue brief, E Source provides its perspective, “Using Data Science to Advance Energy Efficiency as a Carbon Resource” (p. 10). Namely, that to achieve deep carbon reductions, electric company energy-efficiency programs need a technology makeover.

In the news

E Source announces winners of the 2020 Utility Ad Awards Contest

September 8, 2020

This press release announces the winners of the 2020 E Source Utility Ad Awards Contest. We recognized this year’s top utilities for creativity as well as demonstrated success in areas such as increased brand awareness, website traffic, and program participation.

Press releases

Why is Electricity Pricing So Difficult? Between a Rock and a Smart Meter (PDF)

In this excerpt from PLMA’s Industry Viewpoints Compendium, Dr. Ahmad Faruqui of the Brattle Group and Bill LeBlanc, chief instigation agent at E Source, discuss electricity pricing.

In the news

E Source announces winners of fourth annual Achievements in Customer and Employee Experience

September 3, 2020

This press release announces the winners of the annual E Source Achievements in Customer and Employee Experience, which recognizes utilities that have implemented projects that have noticeably improved the experience of their customers and employees.

Press releases

E Source delivers roadmap to overcome major barriers to adoption of electric vehicles

August 25, 2020

This press release describes the research E Source conducted for the Colorado Energy Office. The Colorado Electric Vehicle Education and Awareness Roadmap identifies barriers to electric vehicle adoption and highlights messaging strategies that will help the state overcome such hurdles.

Press releases

Colorado Energy Office aims to put nearly a million electric vehicles on the road

August 8, 2020

In this article for Colorado Politics, Austin Fleskes highlights the work E Source completed for the Colorado Energy Office related to boosting the adoption of electric vehicles in the state.

In the news

E Source expands data science and AI capabilities with acquisition of StrategyWise

July 20, 2020

This press release announces the E Source acquisition of artificial intelligence (AI) and machine-learning company StrategyWise, the latest in a series of investments over the past year designed to expand E Source’s data science and AI capabilities.

Press releases

E Source and Claritas join forces to help energy and water companies create more-powerful marketing campaigns through superior customer data

June 10, 2020

This press release announces a new partnership between E Source and Claritas that will help energy and water utilities enhance traditional program designs and create powerful, targeted marketing campaigns.

Press releases

Leveraging Predictive Data Science to Optimize Vegetation Management

June 2, 2020

Matt Burks, chief strategy officer at E Source, explains how TROVE Predictive Data Science, an E Source Company, takes utilities’ vegetation-management efforts to the next level.

In the news

UtiliWorks Consulting announces its 100th utility client

May 21, 2020

This press release announces UtiliWorks Consulting’s 100th consulting client, the City of Santa Barbara, California. UtiliWorks will help the City of Santa Barbara with its transition to advanced metering infrastructure.

Press releases

Utility Load Research: The Future of Load Research Is Now

May–June 2020

In the May–June issue of the IEEE Power and Energy Magazine, TROVE analysts Will Gifford and Jonathan Farland describe current load-researh practices and explores the expansion of interval load analytics in the utility industry.

In the news

Consider the Value of Remote-Disconnect Meters

May 2020

In the May issue of the American Water Works Association’s Opflow, Chase Berenson, senior analyst at UtiliWorks, explains how utilities could benefit from installing remote-disconnect water meters.

In the news

E Source announces 2020 Utility Ad Awards Contest

April 29, 2020

This press release announces the opening of the 2020 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.

Press releases

E Source acquires Buffalo-based Trove, empowering the company to continue customer-focused growth

March 19, 2020

Upstart NY journalist Joel Lehman tells the story of how E Source came to acquire Trove Predictive Data Science, featuring conversations with executives from both companies.

In the news

Coronavirus calls utilities to humanitarian role—how to help troubled customers in this time of need

March 18, 2020

E Source energy equity expert Lisa Markus’s Utility Dive op-ed urges utilities to shift from a business-as-usual approach to a corporate-social-responsibility model to strengthen their communities and help stabilize the economy as all sectors struggle to recover from COVID-19.

In the news

Electric Vehicles Gain Favor, Despite Challenged Utility Grid

March 12, 2020

In this IoT World Today article, E Source analyst Emma Rieves explains how managed electric vehicle (EV) charging can facilitate an influx of EVs and benefit the grid. And research manager Essie Snell discusses the state of vehicle-to-grid (V2G) efforts.

In the news

Successful Implementation of AMI and Customer Leak Notifications

March 3, 2020

In this Journal AWWA article, Chase Berenson, senior analyst at UtiliWorks, an E Source company, explains the importance of following proper change management protocols before using advanced metering infrastructure (AMI) to issue leak notifications.

In the news

How to Keep Your Customer Experience Job

February 13, 2020

In this CMS Wire article, journalist Phil Britt discusses the future of the customer experience (CX) discipline. He shares advice from E Source CX expert Eryc Eyl about how to build next-level CX skills that will make you indespensible.

In the news

Exelon: Transportation presents major opportunity from beneficial electrification perspective

February 11, 2020

This article quotes Bill LeBlanc, chief instigation agent at E Source and a panelist at a session at the National Association of Regulatory Utility Commissioners 2020 Winter Policy Summit, as saying that ”utilities are uniquely positioned to execute electrification programs.“

In the news

E Source adds predictive data science expertise through acquisition of TROVE

February 11, 2020

This press release announces the E Source acquisition of Trove Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.

Press releases

E Source announces acquisition of UtiliWorks

February 5, 2020

This press release announces the E Source acquisition of UtiliWorks Consulting LLC, a professional services advisory firm that focuses on the water, electric, and gas utility markets.

Press releases

Design Thinking: A Human-Centered Approach to Solving Customer Problems in the Energy World

October 28, 2019

Starting on p. 36 of the January/February 2020 issue of the Edison Electric Institute’s Electric Perspectives magazine, E Source chief instigation agent Bill LeBlanc explains how utilities can use design thinking to develop new customer solutions.

In the news

Electric Vehicle Programs as a Path to Utility Customer Satisfaction

January 20, 2020

John Gustafson, president of consulting company Nexant, outlines the importance of electric vehicle programs to utility customer satisfaction, citing data from the 2019 E Source Gap and Priority Benchmarks.

In the news

E Source Study Addresses Utility Adoption of Account Management Best Practices

December 5, 2019

This press release announces the results of the 2019 E Source Account Management Assessment.

Press releases

The Role of Microgrids in Supporting Economic Development

October 28, 2019

As a guest blogger for Microgrid Knowledge, Thomas Lyons, vice president of asset development at energy-efficiency and renewable energy company Ameresco, highlights the growing role of microgrids in supporting economic development. He cites E Source data on the cost of outages to US businesses.

In the news

Massive Power Shut-off Would Cost Businesses in California

October 8, 2019

Megan McCarty Carino, in American Public Media’s Marketplace podcast, cites E Source data about the cost of power outages to US businesses in reference to Pacific Gas and Electric Co.’s plan to shut off power to prevent fires during a forecasted period of dry, windy weather.

In the news

Hawaiian Electric Cos. Sustainability Project Receives National Recognition

September 25, 2019

Megan Fernandes, a reporter for Pacific Business News, highlights Hawaiian Electric Co.’s first-place award for Best Brand Campaign in the 2019 E Source Utility Ad Awards Contest.

In the news

E Source Announces Winners of the 2019 Utility Ad Awards Contest

September 18, 2019

This press release announces the winners of the 2019 E Source Utility Ad Awards Contest.

Press releases

Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study

September 3, 2019

This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.

Press releases

E Source Announces Top Utilities in Business Customer Satisfaction: Knoxville Utilities Board, WPPI Energy Take Top Spots in Respective Benchmarks

August 19, 2019

This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.

Press releases

Taking Employee Satisfaction from Bust to Boom

 

Training Magazine contributor Gail Dutton interviews Kym Wootton, vice president of operations at E Source, about the company’s corporate culture work.

In the news

Dynapower Introduces New Financing Program for Energy Storage Systems

July 25, 2019

Kelly Pickerel, editor in chief of Solar Power World, highlights a new financing program for energy-storage equipment and includes a data point from E Source research about the cost of power outages to businesses.

In the news

E Source Announces Recipient of Jim Rogers Innovation Award

July 22, 2019

This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.

Press releases

Home Energy Reports: Still the ‘Biggest, Baddest Way’ to Drive Customer Behavior

July 10, 2019

In this Utility Dive article, author Robert Walton gives an update on the efficacy of home energy report programs and features E Source data on behavioral programs and information from Beth Fitzjarrald, senior research manager at E Source.

In the news

E Source Announces Acquisition by Align Capital Partners

June 24, 2019

This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.

Press releases

Nuclear Power’s Past Overshadows Its Future Promise

June 6, 2019

Choose Energy reporter Jenna Careri continues a series of articles on nuclear power, where it stands in the US and where it’s going. E Source tech expert Bryan Jungers provides background info on consumers’ fear of nuclear and suggests a solution for utilities.

In the news

U.S. Power Outages Signal ‘Below-Radar Demand Driver for Fuel Cells’

June 3, 2019

This article in Streetwise Reports summarizes a Raymond James report that makes the case for using Bloom fuel cells instead of battery-based backup power solutions during power outages.

In the news

Overcoming the Barriers to Long-Lasting CX Transformation

May 31, 2019

E Source’s Melanie Wemple outlines the common challenges utilities face when attempting to transform their customer experience and offers solutions in this post on Energy Central.

In the news

Utility Company Xcel Energy Launches Google Action to Make Bill Paying Easier

May 17, 2019

Kelly Johnston of Voicebot.ai highlights E Source member Xcel Energy’s new Google Action, which allows customers to pay their bill, check their balance, or see their due date.

In the news

E Source Relaunches Business Energy Advisor

May 1, 2019

This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.

Press releases

Go Green All Year Long

April 16, 2019

The MyCorporation blog asks small businesses how they’re reducing their carbon footprints—and not just on Earth Day. Kym Wootton, vice president of operations at E Source, explains what makes us green.

In the news

E Source Announces 2019 Utility Ad Awards Contest

April 8, 2019

This press release announces the opening of the 2019 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.

Press releases

E Source Seeks Nominations for Jim Rogers Innovation Award

March 19, 2019

This press release announces the launch of a new award in memory of Jim Rogers, former chairman and CEO of Duke Energy. We̱re looking for a utility executive who is innovative; is passionate about moving utilities toward a cleaner, more energy-efficient future; and embodies customer-centricity.

Press releases

E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston

March 14, 2019

This press release highlights the E Source Executive Roundtable for Customer Innovation, where the leaders of customer-facing utility departments will be immersed in design thinking and ethnographic research.

Press releases

Roger Woodworth Joins E Source Advisory Board

February 6, 2019

This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.

Press releases

“Hey Alexa, Can You Manage My Energy?”

January 24, 2019

AESP recaps a panel discussion held during its annual conference, featuring E Source’s resident smart speaker expert Essie Snell.

In the news

The UtilityXpert Roundup by EnergyX

January 4, 2019

EnergyX features the E Source report Should Your Utility Develop a Mobile App? by Keenan Samuelson in its roundup of utility and energy-efficiency news.

In the news

E Source Announces Top Utilities in Business Customer Satisfaction: Clark Public Utilities, PPL Electric Utilities Take Top Spots in Respective Benchmarks

November 13, 2018

This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.

Press releases

You Won’t Broadcast, Bribe, or Badger Your Way to Employee Engagement

October 2, 2018

E Source CX expert Eryc Eyl celebrates CX Day by outlining the 6 Es of Employee Engagement.

In the news

E Source Announces Winners of the 2018 Utility Ad Awards Contest: PNM, Duke Energy, SMUD, ComEd Capture Top Rankings

September 27, 2018

This press release announces the winners of the 2018 E Source Utility Ad Awards Contest.

Press releases

High-Efficiency Washer and Dryer: How Much Will You Save?

September 14, 2018

Journalist Stephanie Booth explains how consumers can figure out how much cash an energy-efficient appliance can save.

In the news

Tesla Resumes Solar Array Installations at Nevada Gigafactory (GF1)

August 20, 2018

For website 1redDrop, Shudeep Chandrasekhar reports that Tesla appears to have resumed the installation of rooftop solar on its Gigafactory in Nevada in an effort to improve power reliability.

In the news

Design Thinking Charts a Path to Customer-Centricity

Summer 2018

In this edition of Customer Connections, the official publication of the Western Energy Institute, E Source senior director Adam Maxwell explains how utilities can use design thinking to create truly customer-centric products, services, and experiences (pp. 18–23).

In the news

Everything You Need to Know About Smart Meters

June 8, 2018

For Choose Energy, a website dedicated to educating consumers about energy, freelance journalist Terri Williams explains what a smart meter is and whether it can save customers money.

In the news

New Solar Industry Initiatives Could Open Business-Utility Collaborations

June 7, 2018

In this Utility Dive article, contributing editor Herman K. Trabish describes how a 2017 spike in commercial and industrial solar growth will not last, but that industry efforts to educate property owners and offer better financing could be good for businesses and utilities.

In the news

Working Toward an Efficient Future in Power-Hungry Cannabis Grow Facilities

March 29, 2018

Celia Carr, staff writer for 420 Intel, explains how legal cannabis is having a major environmental impact.

In the news

Innovators from Starbucks, Microsoft, T-Mobile, and LO3 to Speak at E Design 2020 Conference in April: Visionaries Will Share Their Recipes for Success

February 27, 2018

This press release announces the names of several innovative speakers from non-energy industries who will share their recipes for success with E Source E Design 2020 conference attendees.

Press releases

E Source Announces Top Utilities in Large Business Customer Satisfaction: AEP Ohio, Austin Energy, and Snohomish County PUD Take Top Spots

December 18, 2017

This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.

Press releases

E Source Completes Comprehensive Utility DER Strategy Benchmark Study

November 16, 2017

This press release shares key findings from the 2017 E Source Utility DER Strategy Benchmark study.

Press releases

Forward-Thinking Utilities Gather to Begin Creating the Customer Portfolio of the Future

October 24, 2017

This press release shares the results of the E Source E Design 2020: NextGen Workshop and presents next steps for the initiative.

Press releases

E Source Announces Winners of the 2017 Utility Ad Awards Contest

September 15, 2017

This press release announces the winners of the 2017 E Source Utility Ad Awards Contest.

Press releases

E Source Forum 2017: Owning the Energy Experience

September 13, 2017

Kara Ireland of Tendril’s Behind the Meter blog reviewed the 2017 E Source Forum.

In the news

How to Make Your Utility Customer Love You Lots (While Also Being Strategy Clever)

September 13, 2017

Kathleen Wolf Davis of Oracle’s Customer Care blog writes about the plenary presentation by Wayne Greenberg at the 2017 E Source Forum.

In the news

Filomena Gogel Joins E Source as SVP of Consulting

September 7, 2017

This press release announces the hiring of Filomena Gogel as senior vice president of E Source Consulting Solutions.

Press releases