How to Keep Your Customer Experience Job
In this CMS Wire article, journalist Phil Britt discusses the future of the customer experience (CX) discipline. He shares advice from E Source CX expert Eryc Eyl about how to build next-level CX skills that will make you indespensible.
E Source adds predictive data science expertise through acquisition of TROVE
This press release announces the E Source acquisition of Trove Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
E Source announces acquisition of UtiliWorks
This press release announces the E Source acquisition of UtiliWorks Consulting LLC, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
Design Thinking: A Human-Centered Approach to Solving Customer Problems in the Energy World
Starting on p. 36 of the January/February 2020 issue of the Edison Electric Institute’s Electric Perspectives magazine, E Source chief instigation agent Bill LeBlanc explains how utilities can use design thinking to develop new customer solutions.
Electric Vehicle Programs as a Path to Utility Customer Satisfaction
John Gustafson, president of consulting company Nexant, outlines the importance of electric vehicle programs to utility customer satisfaction, citing data from the 2019 E Source Gap and Priority Benchmarks.
E Source Study Addresses Utility Adoption of Account Management Best Practices
This press release announces the results of the 2019 E Source Account Management Assessment.
The Role of Microgrids in Supporting Economic Development
As a guest blogger for Microgrid Knowledge, Thomas Lyons, vice president of asset development at energy-efficiency and renewable energy company Ameresco, highlights the growing role of microgrids in supporting economic development. He cites E Source data on the cost of outages to US businesses.
Massive Power Shut-off Would Cost Businesses in California
Megan McCarty Carino, in American Public Media’s Marketplace podcast, cites E Source data about the cost of power outages to US businesses in reference to Pacific Gas and Electric Co.’s plan to shut off power to prevent fires during a forecasted period of dry, windy weather.
Hawaiian Electric Cos. Sustainability Project Receives National Recognition
Megan Fernandes, a reporter for Pacific Business News, highlights Hawaiian Electric Co.’s first-place award for Best Brand Campaign in the 2019 E Source Utility Ad Awards Contest.
E Source Announces Winners of the 2019 Utility Ad Awards Contest
This press release announces the winners of the 2019 E Source Utility Ad Awards Contest.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
E Source Announces Top Utilities in Business Customer Satisfaction: Knoxville Utilities Board, WPPI Energy Take Top Spots in Respective Benchmarks
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
Taking Employee Satisfaction from Bust to Boom
Training Magazine contributor Gail Dutton interviews Kym Wootton, vice president of operations at E Source, about the company’s corporate culture work.
Dynapower Introduces New Financing Program for Energy Storage Systems
Kelly Pickerel, editor in chief of Solar Power World, highlights a new financing program for energy-storage equipment and includes a data point from E Source research about the cost of power outages to businesses.
E Source Announces Recipient of Jim Rogers Innovation Award
This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.
Home Energy Reports: Still the ‘Biggest, Baddest Way’ to Drive Customer Behavior
In this Utility Dive article, author Robert Walton gives an update on the efficacy of home energy report programs and features E Source data on behavioral programs and information from Beth Fitzjarrald, senior research manager at E Source.
E Source Announces Acquisition by Align Capital Partners
This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.
Nuclear Power’s Past Overshadows Its Future Promise
Choose Energy reporter Jenna Careri continues a series of articles on nuclear power, where it stands in the US and where it’s going. E Source tech expert Bryan Jungers provides background info on consumers’ fear of nuclear and suggests a solution for utilities.
U.S. Power Outages Signal ‘Below-Radar Demand Driver for Fuel Cells’
This article in Streetwise Reports summarizes a Raymond James report that makes the case for using Bloom fuel cells instead of battery-based backup power solutions during power outages.
Overcoming the Barriers to Long-Lasting CX Transformation
E Source’s Melanie Wemple outlines the common challenges utilities face when attempting to transform their customer experience and offers solutions in this post on Energy Central.
Utility Company Xcel Energy Launches Google Action to Make Bill Paying Easier
Kelly Johnston of Voicebot.ai highlights E Source member Xcel Energy’s new Google Action, which allows customers to pay their bill, check their balance, or see their due date.
E Source Relaunches Business Energy Advisor
This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.
Go Green All Year Long
The MyCorporation blog asks small businesses how they’re reducing their carbon footprints—and not just on Earth Day. Kym Wootton, vice president of operations at E Source, explains what makes us green.
E Source Announces 2019 Utility Ad Awards Contest
This press release announces the opening of the 2019 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
E Source Seeks Nominations for Jim Rogers Innovation Award
This press release announces the launch of a new award in memory of Jim Rogers, former chairman and CEO of Duke Energy. We̱re looking for a utility executive who is innovative; is passionate about moving utilities toward a cleaner, more energy-efficient future; and embodies customer-centricity.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release highlights the E Source Executive Roundtable for Customer Innovation, where the leaders of customer-facing utility departments will be immersed in design thinking and ethnographic research.
Roger Woodworth Joins E Source Advisory Board
This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.
“Hey Alexa, Can You Manage My Energy?”
AESP recaps a panel discussion held during its annual conference, featuring E Source’s resident smart speaker expert Essie Snell.
The UtilityXpert Roundup by EnergyX
EnergyX features the E Source report Should Your Utility Develop a Mobile App? by Keenan Samuelson in its roundup of utility and energy-efficiency news.
E Source Announces Top Utilities in Business Customer Satisfaction: Clark Public Utilities, PPL Electric Utilities Take Top Spots in Respective Benchmarks
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
You Won’t Broadcast, Bribe, or Badger Your Way to Employee Engagement
E Source CX expert Eryc Eyl celebrates CX Day by outlining the 6 Es of Employee Engagement.
E Source Announces Winners of the 2018 Utility Ad Awards Contest: PNM, Duke Energy, SMUD, ComEd Capture Top Rankings
This press release announces the winners of the 2018 E Source Utility Ad Awards Contest.
High-Efficiency Washer and Dryer: How Much Will You Save?
Journalist Stephanie Booth explains how consumers can figure out how much cash an energy-efficient appliance can save.
Tesla Resumes Solar Array Installations at Nevada Gigafactory (GF1)
For website 1redDrop, Shudeep Chandrasekhar reports that Tesla appears to have resumed the installation of rooftop solar on its Gigafactory in Nevada in an effort to improve power reliability.
Design Thinking Charts a Path to Customer-Centricity
In this edition of Customer Connections, the official publication of the Western Energy Institute, E Source senior director Adam Maxwell explains how utilities can use design thinking to create truly customer-centric products, services, and experiences (pp. 18–23).
Everything You Need to Know About Smart Meters
For Choose Energy, a website dedicated to educating consumers about energy, freelance journalist Terri Williams explains what a smart meter is and whether it can save customers money.
New Solar Industry Initiatives Could Open Business-Utility Collaborations
In this Utility Dive article, contributing editor Herman K. Trabish describes how a 2017 spike in commercial and industrial solar growth will not last, but that industry efforts to educate property owners and offer better financing could be good for businesses and utilities.
Working Toward an Efficient Future in Power-Hungry Cannabis Grow Facilities
Celia Carr, staff writer for 420 Intel, explains how legal cannabis is having a major environmental impact.
Innovators from Starbucks, Microsoft, T-Mobile, and LO3 to Speak at E Design 2020 Conference in April: Visionaries Will Share Their Recipes for Success
This press release announces the names of several innovative speakers from non-energy industries who will share their recipes for success with E Source E Design 2020 conference attendees.
E Source Announces Top Utilities in Large Business Customer Satisfaction: AEP Ohio, Austin Energy, and Snohomish County PUD Take Top Spots
This press release shares the results of the most recent E Source Large Business Gap and Priority Benchmark.
E Source Completes Comprehensive Utility DER Strategy Benchmark Study
This press release shares key findings from the 2017 E Source Utility DER Strategy Benchmark study.
Forward-Thinking Utilities Gather to Begin Creating the Customer Portfolio of the Future
This press release shares the results of the E Source E Design 2020: NextGen Workshop and presents next steps for the initiative.
E Source Announces Winners of the 2017 Utility Ad Awards Contest
This press release announces the winners of the 2017 E Source Utility Ad Awards Contest.
E Source Forum 2017: Owning the Energy Experience
Kara Ireland of Tendril’s Behind the Meter blog reviewed the 2017 E Source Forum.
How to Make Your Utility Customer Love You Lots (While Also Being Strategy Clever)
Kathleen Wolf Davis of Oracle’s Customer Care blog writes about the plenary presentation by Wayne Greenberg at the 2017 E Source Forum.
Filomena Gogel Joins E Source as SVP of Consulting
This press release announces the hiring of Filomena Gogel as senior vice president of E Source Consulting Solutions.
Utility Websites Are Becoming More User-Friendly, Mobile-Optimized According to an E Source Study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
Human-Centered Design Thinking in Action
This press release introduces E Source E Design 2020, a initiative to teach utilities how to use design thinking to create innovative offerings that customers will actually participate in.
Navigating the Oncoming Storm: Opportunities and Challenges with Home Energy Management
Read this article by E Source Senior Research Manager Essie Snell, published in the Summer 2017 edition of Home Energy magazine.
Cost Education: An Opportunity to Shift Customer Perceptions of Utility Solar Investments
This press release introduces findings from E Source market research related to residential customers’ opinions of utility investments in solar.
E Source Announces 2017 Utility Ad Awards Contest
This press release announces the opening of the 2017 E Source Utility Ad Awards Contest. Ads will be accepted until May 12, 2017, and winners will be recognized at the 2017 E Source Forum.
GEPB to Create Community Advisory Group
Melinda J. Overstreet of Glasgow Daily Times reports on a presentation by E Source Senior Advisor Nick Lenssen to the Glasgow Electric Plant Board.
E Source Adds Julia Hamm and Scott Ungerer to Advisory Board
This press release announces the addition of Julia Hamm, CEO of the Smart Electric Power Alliance, and Scott Ungerer, founder and managing director of EnerTech Capital, to the E Source advisory board.