WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Using data science to break down program silos and better serve your customers
In a guest post for the Utility Analytics Institute, E Source’s managing director of product for the data science division, Tom Martin, explains how utilities can double the performance of their program portfolio without increasing their marketing budget.
E Source 2020: A Retrospective
E Source Forum 2020 sponsor AIQUEOUS recaps its team’s experience at our annual conference, held virtually for the first time ever.
E Source brings acquired brands under its umbrella, expands offerings and capabilities for utilities and cities
This press release introduces the new E Source logo and website, designed to bring our newly acquired companies under the E Source brand.
E Source expands technology planning and implementation capabilities with acquisition of Excergy Corp.
This press release announces E Source’s acquisition of Excergy, a consultancy that focuses on the water, electric, and gas utility markets.
Rethinking Energy Efficiency as a Carbon Resource
In this Institute for Electric Innovation issue brief, E Source provides its perspective, “Using Data Science to Advance Energy Efficiency as a Carbon Resource” (p. 10). Namely, that to achieve deep carbon reductions, electric company energy-efficiency programs need a technology makeover.
E Source announces winners of the 2020 Utility Ad Awards Contest
This press release announces the winners of the 2020 E Source Utility Ad Awards Contest. We recognized this year’s top utilities for creativity as well as demonstrated success in areas such as increased brand awareness, website traffic, and program participation.
Why is Electricity Pricing So Difficult? Between a Rock and a Smart Meter (PDF)
In this excerpt from PLMA’s Industry Viewpoints Compendium, Dr. Ahmad Faruqui of the Brattle Group and Bill LeBlanc, chief instigation agent at E Source, discuss electricity pricing.
E Source announces winners of fourth annual Achievements in Customer and Employee Experience
This press release announces the winners of the annual E Source Achievements in Customer and Employee Experience, which recognizes utilities that have implemented projects that have noticeably improved the experience of their customers and employees.
E Source delivers roadmap to overcome major barriers to adoption of electric vehicles
This press release describes the research E Source conducted for the Colorado Energy Office. The Colorado Electric Vehicle Education and Awareness Roadmap identifies barriers to electric vehicle adoption and highlights messaging strategies that will help the state overcome such hurdles.
Colorado Energy Office aims to put nearly a million electric vehicles on the road
In this article for Colorado Politics, Austin Fleskes highlights the work E Source completed for the Colorado Energy Office related to boosting the adoption of electric vehicles in the state.
E Source expands data science and AI capabilities with acquisition of StrategyWise
This press release announces the E Source acquisition of artificial intelligence (AI) and machine-learning company StrategyWise, the latest in a series of investments over the past year designed to expand E Source’s data science and AI capabilities.
E Source and Claritas join forces to help energy and water companies create more-powerful marketing campaigns through superior customer data
This press release announces a new partnership between E Source and Claritas that will help energy and water utilities enhance traditional program designs and create powerful, targeted marketing campaigns.
Leveraging Predictive Data Science to Optimize Vegetation Management
Matt Burks, chief strategy officer at E Source, explains how TROVE Predictive Data Science, an E Source Company, takes utilities’ vegetation-management efforts to the next level.
UtiliWorks Consulting announces its 100th utility client
This press release announces UtiliWorks Consulting’s 100th consulting client, the City of Santa Barbara, California. UtiliWorks will help the City of Santa Barbara with its transition to advanced metering infrastructure.
Utility Load Research: The Future of Load Research Is Now
In the May–June issue of the IEEE Power and Energy Magazine, TROVE analysts Will Gifford and Jonathan Farland describe current load-researh practices and explores the expansion of interval load analytics in the utility industry.
Consider the Value of Remote-Disconnect Meters
In the May issue of the American Water Works Association’s Opflow, Chase Berenson, senior analyst at UtiliWorks, explains how utilities could benefit from installing remote-disconnect water meters.
E Source announces 2020 Utility Ad Awards Contest
This press release announces the opening of the 2020 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
E Source acquires Buffalo-based Trove, empowering the company to continue customer-focused growth
Upstart NY journalist Joel Lehman tells the story of how E Source came to acquire Trove Predictive Data Science, featuring conversations with executives from both companies.
Coronavirus calls utilities to humanitarian role—how to help troubled customers in this time of need
E Source energy equity expert Lisa Markus’s Utility Dive op-ed urges utilities to shift from a business-as-usual approach to a corporate-social-responsibility model to strengthen their communities and help stabilize the economy as all sectors struggle to recover from COVID-19.
Electric Vehicles Gain Favor, Despite Challenged Utility Grid
In this IoT World Today article, E Source analyst Emma Rieves explains how managed electric vehicle (EV) charging can facilitate an influx of EVs and benefit the grid. And research manager Essie Snell discusses the state of vehicle-to-grid (V2G) efforts.
Successful Implementation of AMI and Customer Leak Notifications
In this Journal AWWA article, Chase Berenson, senior analyst at UtiliWorks, an E Source company, explains the importance of following proper change management protocols before using advanced metering infrastructure (AMI) to issue leak notifications.
How to Keep Your Customer Experience Job
In this CMS Wire article, journalist Phil Britt discusses the future of the customer experience (CX) discipline. He shares advice from E Source CX expert Eryc Eyl about how to build next-level CX skills that will make you indespensible.
Exelon: Transportation presents major opportunity from beneficial electrification perspective
This article quotes Bill LeBlanc, chief instigation agent at E Source and a panelist at a session at the National Association of Regulatory Utility Commissioners 2020 Winter Policy Summit, as saying that ”utilities are uniquely positioned to execute electrification programs.“
E Source adds predictive data science expertise through acquisition of TROVE
This press release announces the E Source acquisition of Trove Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
E Source announces acquisition of UtiliWorks
This press release announces the E Source acquisition of UtiliWorks Consulting LLC, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
Design Thinking: A Human-Centered Approach to Solving Customer Problems in the Energy World
Starting on p. 36 of the January/February 2020 issue of the Edison Electric Institute’s Electric Perspectives magazine, E Source chief instigation agent Bill LeBlanc explains how utilities can use design thinking to develop new customer solutions.
Electric Vehicle Programs as a Path to Utility Customer Satisfaction
John Gustafson, president of consulting company Nexant, outlines the importance of electric vehicle programs to utility customer satisfaction, citing data from the 2019 E Source Gap and Priority Benchmarks.
E Source Study Addresses Utility Adoption of Account Management Best Practices
This press release announces the results of the 2019 E Source Account Management Assessment.
The Role of Microgrids in Supporting Economic Development
As a guest blogger for Microgrid Knowledge, Thomas Lyons, vice president of asset development at energy-efficiency and renewable energy company Ameresco, highlights the growing role of microgrids in supporting economic development. He cites E Source data on the cost of outages to US businesses.
Massive Power Shut-off Would Cost Businesses in California
Megan McCarty Carino, in American Public Media’s Marketplace podcast, cites E Source data about the cost of power outages to US businesses in reference to Pacific Gas and Electric Co.’s plan to shut off power to prevent fires during a forecasted period of dry, windy weather.
Hawaiian Electric Cos. Sustainability Project Receives National Recognition
Megan Fernandes, a reporter for Pacific Business News, highlights Hawaiian Electric Co.’s first-place award for Best Brand Campaign in the 2019 E Source Utility Ad Awards Contest.
E Source Announces Winners of the 2019 Utility Ad Awards Contest
This press release announces the winners of the 2019 E Source Utility Ad Awards Contest.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
E Source Announces Top Utilities in Business Customer Satisfaction: Knoxville Utilities Board, WPPI Energy Take Top Spots in Respective Benchmarks
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the E Source Gap and Priority Benchmarks.
Taking Employee Satisfaction from Bust to Boom
Training Magazine contributor Gail Dutton interviews Kym Wootton, vice president of operations at E Source, about the company’s corporate culture work.
Dynapower Introduces New Financing Program for Energy Storage Systems
Kelly Pickerel, editor in chief of Solar Power World, highlights a new financing program for energy-storage equipment and includes a data point from E Source research about the cost of power outages to businesses.
E Source Announces Recipient of Jim Rogers Innovation Award
This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.
Home Energy Reports: Still the ‘Biggest, Baddest Way’ to Drive Customer Behavior
In this Utility Dive article, author Robert Walton gives an update on the efficacy of home energy report programs and features E Source data on behavioral programs and information from Beth Fitzjarrald, senior research manager at E Source.
E Source Announces Acquisition by Align Capital Partners
This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.
Nuclear Power’s Past Overshadows Its Future Promise
Choose Energy reporter Jenna Careri continues a series of articles on nuclear power, where it stands in the US and where it’s going. E Source tech expert Bryan Jungers provides background info on consumers’ fear of nuclear and suggests a solution for utilities.
U.S. Power Outages Signal ‘Below-Radar Demand Driver for Fuel Cells’
This article in Streetwise Reports summarizes a Raymond James report that makes the case for using Bloom fuel cells instead of battery-based backup power solutions during power outages.
Overcoming the Barriers to Long-Lasting CX Transformation
E Source’s Melanie Wemple outlines the common challenges utilities face when attempting to transform their customer experience and offers solutions in this post on Energy Central.
Utility Company Xcel Energy Launches Google Action to Make Bill Paying Easier
Kelly Johnston of Voicebot.ai highlights E Source member Xcel Energy’s new Google Action, which allows customers to pay their bill, check their balance, or see their due date.
E Source Relaunches Business Energy Advisor
This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.
Go Green All Year Long
The MyCorporation blog asks small businesses how they’re reducing their carbon footprints—and not just on Earth Day. Kym Wootton, vice president of operations at E Source, explains what makes us green.
E Source Announces 2019 Utility Ad Awards Contest
This press release announces the opening of the 2019 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
E Source Seeks Nominations for Jim Rogers Innovation Award
This press release announces the launch of a new award in memory of Jim Rogers, former chairman and CEO of Duke Energy. We̱re looking for a utility executive who is innovative; is passionate about moving utilities toward a cleaner, more energy-efficient future; and embodies customer-centricity.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release highlights the E Source Executive Roundtable for Customer Innovation, where the leaders of customer-facing utility departments will be immersed in design thinking and ethnographic research.
Roger Woodworth Joins E Source Advisory Board
This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.
“Hey Alexa, Can You Manage My Energy?”
AESP recaps a panel discussion held during its annual conference, featuring E Source’s resident smart speaker expert Essie Snell.
The UtilityXpert Roundup by EnergyX
EnergyX features the E Source report Should Your Utility Develop a Mobile App? by Keenan Samuelson in its roundup of utility and energy-efficiency news.
E Source Announces Top Utilities in Business Customer Satisfaction: Clark Public Utilities, PPL Electric Utilities Take Top Spots in Respective Benchmarks
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
You Won’t Broadcast, Bribe, or Badger Your Way to Employee Engagement
E Source CX expert Eryc Eyl celebrates CX Day by outlining the 6 Es of Employee Engagement.
E Source Announces Winners of the 2018 Utility Ad Awards Contest: PNM, Duke Energy, SMUD, ComEd Capture Top Rankings
This press release announces the winners of the 2018 E Source Utility Ad Awards Contest.
High-Efficiency Washer and Dryer: How Much Will You Save?
Journalist Stephanie Booth explains how consumers can figure out how much cash an energy-efficient appliance can save.
Tesla Resumes Solar Array Installations at Nevada Gigafactory (GF1)
For website 1redDrop, Shudeep Chandrasekhar reports that Tesla appears to have resumed the installation of rooftop solar on its Gigafactory in Nevada in an effort to improve power reliability.
Design Thinking Charts a Path to Customer-Centricity
In this edition of Customer Connections, the official publication of the Western Energy Institute, E Source senior director Adam Maxwell explains how utilities can use design thinking to create truly customer-centric products, services, and experiences (pp. 18–23).
Everything You Need to Know About Smart Meters
For Choose Energy, a website dedicated to educating consumers about energy, freelance journalist Terri Williams explains what a smart meter is and whether it can save customers money.
New Solar Industry Initiatives Could Open Business-Utility Collaborations
In this Utility Dive article, contributing editor Herman K. Trabish describes how a 2017 spike in commercial and industrial solar growth will not last, but that industry efforts to educate property owners and offer better financing could be good for businesses and utilities.
Working Toward an Efficient Future in Power-Hungry Cannabis Grow Facilities
Celia Carr, staff writer for 420 Intel, explains how legal cannabis is having a major environmental impact.
Innovators from Starbucks, Microsoft, T-Mobile, and LO3 to Speak at E Design 2020 Conference in April: Visionaries Will Share Their Recipes for Success
This press release announces the names of several innovative speakers from non-energy industries who will share their recipes for success with E Source E Design 2020 conference attendees.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.