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Most recent content on this topic
Successful strategies for technology implementation communications
Jessica Kerr | July 13, 2023
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
Online event
Using behavioral strategies to improve prepay and demand-side management
Beth Fitzjarrald | July 20, 2023
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Online event
BTM your way: Messaging and positioning of utility BTM programs
Jamie Wimberly | May 11, 2023
Utility marketplaces are often the first place utilities go when exploring beyond-the-meter services, and it’s important to maximize the success of these marketplaces as a proving ground for future services. This assessment is meant as a first step in understanding what practices work well.
Online event
Navigating the LIEIF Affordability Programs Database
Ben Nathan | May 9, 2023
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Online event
Developing a business case for prepay
Patrick Woodworth | April 24, 2023
Making waves in the world of prepay. In this exchange, we’ll discuss how to develop a sophisticated business case for prepay billing that will ultimately aid utilities when designing a new prepay program.
Online event
Using analytics to enhance the customer experience and predict satisfaction
Chad Garrett | May 16, 2023
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Online event
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
Jessica Kerr | May 10, 2023
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.
Online event
Creative approaches to utility payment assistance programs
Patrick Woodworth | April 17, 2023
The COVID economy and inflation has left a large amount of arrears for utilities to deal with. This peer-to-peer exchange will bring together utilities to discuss their many and creative approaches to payment assistance to help struggling customers and manage arrears.
Online event
Exploring energy equity frameworks and definitions
Patrick Woodworth | April 11, 2023
Energy equity is a vital part of the clean energy transition. And it’s important for utilities to define equity for the communities they serve, understand how to measure equity, and set equitable goals for their customers.
Online event
Solar under the shade: Helping consumers navigate solar marketing claims and deception
Patrick Woodworth | March 30, 2023
“You won’t have to pay another energy bill again!” This kind of misleading statement has been used by door-to-door salespeople to make a rooftop solar sale to a customer who can’t carry the investment. Join us for this webinar to learn more and what can be done to prevent misinformation.
Online event
