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Most recent content on this topic
Strategies for income-qualified program enrollment and customer eligibility
Ben Nathan | March 13, 2023
Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.
Online event
Rev up your mobility strategy
Rachel Buckley | March 22, 2023
With changes in policy, funding, regulations and customer demand, how do you maintain your transportation electrification plan and keep your team fueled up? Let us help you stay on top of the latest mobility trends, funding opportunities, team structures, and planning scenarios.
Online event
(DEFG) BTM: Navigating the beyond-the-meter regulatory waters
Jamie Wimberly | February 1, 2023
Join us for this quarterly update from the Meenan P.A. firm on home service contract and utility channel service contract regulation and legislation affecting members of the Beyond the Meter Working Group. The update will focus on state legislation and regulation, with additional federal insights.
Online event
Looking back to look ahead: recap of utility contact center research and current trends analysis
Jamie Wimberly | January 31, 2023
Tim Montgomery, industry expert and E Source Utility Customer Research Consortium consultant, will recap the research we did four years ago with 10 utilities on future-proofing the contact center. Then, he’ll present current-state analysis of contact center trends and best practices.
Online event
UCRC annual state of the customer survey findings
Jamie Wimberly | January 24, 2023
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.
Online event
UCRC legacy series: Jim West
Jamie Wimberly | January 18, 2023
Our legacy series of webinars allows us to learn from recently retired utility executives. Jim West, former VP and chief customer officer at Memphis Light, Gas and Water and 40-year utility veteran, will be our first guest.
Online event
AMI: State of the industry and technology overview for water utilities
Jessica Kerr | February 16, 2023
To help your staff better understand advanced metering infrastructure (AMI), we’ll discuss the advantages and disadvantages of AMI platforms as they relate to water utilities and describe the factors that are critical for successfully choosing an AMI platform.
Online event
Meet the E Source Mobility Service
Rachel Buckley | December 6, 2022
Utilities are facing an unusual opportunity problem: to integrate electric transportation into their portfolio of offerings and the grid. During this webinar you’ll meet our team of global mobility experts and learn how E Source’s research and advice can help solve your biggest mobility challenges.
Online event
2022 Beyond the meter consumer survey findings
July 28, 2022
In 2022, the Beyond the Meter (BTM) Working Group conducted a survey of more than 1,000 Americans. We asked questions about the BTM market and the role of their utility. Join us to hear highlights of our findings.
Online event
Applying an Audience of One approach to better understand and serve LMI customers
Filomena Gogel | December 1, 2022
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.
Online event