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Most recent content on this topic
The low- and moderate-income customer energy assistance journey
Ben Nathan | April 23, 2025
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
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The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Ben Nathan | March 26, 2025
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
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Utility executives share their perspectives on energy equity
Ben Nathan | January 20, 2025
Check out recorded interviews with utility leaders on the importance of energy equity in the utility industry, how we can make real progress toward achieving it, and the role utilities, their partners, and E Source can play in getting there.
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Shifting customer connections and perceptions: Findings from the 2024 State of Utility Customer Survey
Patrick Woodworth | February 13, 2025
The findings from the 2024 State of Utility Customer Survey reveal a steady erosion of how customers rank their utility in terms of customer service, ease of interacting with their utility, and reliability.
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Refreshing the way we bill: Prepay energy customer survey
Patrick Woodworth | December 11, 2024
Hear from Jamie Wimberly, one of the foremost experts on prepay energy, as he leads this webinar by providing an overview of prepay energy, the details of the annual customer survey of the Prepay Energy Working Group, and what it means to the utility industry.
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Smarter storm preparation: Predictive insights with Alabama Power
David W. Huffstutler, Jesse Woods, Kyle Decker, Kyle Shoff | September 11, 2024
As extreme weather events become more frequent, utilities are adopting advanced tools for better preparation and response. Join us to learn about Alabama Power’s predictive, data-driven approach to outages, resource allocation, and asset assessments throughout the storm life cycle.
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Improve credit and collections operations
Bob Cooke, Jeffrey Daigle | July 24, 2024
In this webinar, we’ll discuss innovative approaches for improving your credit and collections efforts and arrears management. We’ll also share insights into the shifting consumer landscape.
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The energy assistance customer journey: Mapping and improving the experience for low-income customers
Jamie Wimberly, Rachel Cooper, Ben Nathan, Lisa Schulte, Katie Ruiz | June 13, 2024
Join us to learn how you can use customer journey mapping to better understand the current customer journey and improve the low-income customer experience. We’ll discuss what everyone involved can do to make a difference, including utilities, agency partners, and customers.
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How much do batteries cost in 2024?
Ben Campbell, Shawn Wasim | June 20, 2024
The E Source Battery Next Forecast Database is an industry-leading tool to help utilities better understand the current and future state of the battery market. Join this webinar to learn more about the tool and where we expect pricing to go for the rest of 2024.
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Managing the affordability crisis
Jamie Wimberly, Bob Cooke, Tom Martin | June 6, 2024
The traditional approaches to keeping customers current and out of debt aren’t working as intended. We’ll be discussing alternative approaches to arrearage management, as well as how to use data science to be much more proactive and precise.
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