Online event
Most recent content on this topic
Expanding smart thermostat DR in underserved rentals: An E Source and Tierra Resource Consultants multiclient study
Luke Beckett | September 9, 2025
E Source is partnering with Tierra Resource Consultants to launch an industry-leading multiclient research initiative to drive market change for renters and transform the smart thermostat demand response ecosystem.
Online event
Future-proofing the utility contact center
Jamie Wimberly | August 19, 2025
E Source is launching a project focused on future-proofing the utility contact center to work with and guide utilities wanting to improve their contact center operation with our experts, data, market research capabilities, and numerous research reports that spans the industry.
Online event
Kickstarting your gas AMI journey
Glen Mannering, Rick Hitzemann, Leonard Xhemali | July 31, 2025
In this webinar, we'll explore what it takes to launch a successful gas AMI program and what to expect at each stage of deployment.
Online event
The low- and moderate-income customer energy assistance journey
Ben Nathan | April 23, 2025
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Online event
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Ben Nathan | March 26, 2025
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
Online event
Utility executives share their perspectives on energy equity
Ben Nathan | January 20, 2025
Check out recorded interviews with utility leaders on the importance of energy equity in the utility industry, how we can make real progress toward achieving it, and the role utilities, their partners, and E Source can play in getting there.
Online event
Shifting customer connections and perceptions: Findings from the 2024 State of Utility Customer Survey
Patrick Woodworth | February 13, 2025
The findings from the 2024 State of Utility Customer Survey reveal a steady erosion of how customers rank their utility in terms of customer service, ease of interacting with their utility, and reliability.
Online event
Refreshing the way we bill: Prepay energy customer survey
Patrick Woodworth | December 11, 2024
Hear from Jamie Wimberly, one of the foremost experts on prepay energy, as he leads this webinar by providing an overview of prepay energy, the details of the annual customer survey of the Prepay Energy Working Group, and what it means to the utility industry.
Online event
Smarter storm preparation: Predictive insights with Alabama Power
David W. Huffstutler, Jesse Woods, Kyle Decker, Kyle Shoff | September 11, 2024
As extreme weather events become more frequent, utilities are adopting advanced tools for better preparation and response. Join us to learn about Alabama Power’s predictive, data-driven approach to outages, resource allocation, and asset assessments throughout the storm life cycle.
Online event
