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Most recent content on this topic
EVs are here: Harnessing analytics to turbocharge electrification planning and EV detection
Jessica Kerr | October 26, 2023
In an increasingly electrified world, it’s important to understand and forecast new demand on the grid. Join us to learn how Alabama Power partnered with E Source to predict the installation of Level 2 EV chargers in its service area. We’ll also explore what’s next in grid-edge analytics.
Online event
LMI customer perspectives: Findings from the LIEIF DSM survey
Ben Nathan | August 22, 2023
From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
Online event
Life hacks: How younger generations manage their daily lives in a tech-driven world
Patrick Woodworth | August 16, 2023
Take a peek into the daily life of millennials and Gen Z. Technology, apps, the internet—these are ingrained in the habits of the next generation of utility customers and employees. We’ve invited several of these next-gen customers to tell us how they use technology and what it means for utilities.
Online event
Residential utility customers still have a lot to learn about EVs
Steven Day, Paige Martin Cox | August 29, 2023
Do residential utility customers have a good understanding of EVs, EV programs, and EV technology? If not, what should utilities focus their education efforts on? In this online exchange, we’ll discuss our latest EV survey results and explore how this data can guide your customer education efforts.
Online event
Income-qualified customer engagement: Solution provider panel
Ben Nathan | July 17, 2023
We’ve invited three solution providers to describe their utility partnerships with the goal of improving enrollment in income-qualified assistance programs and boosting program success. Don’t miss our moderated panel featuring representatives from GetRaindrop, PromisePay, and Findhelp.org.
Online event
Leverage data to grow your mobility business with utilities
Rachel Buckley | July 19, 2023
Do you have the data and knowledge you need to grow your market share with utilities on electric transportation? Join this webinar, where we’ll share the process for how to track down upcoming transportation electrification dollars.
Online event
Contact center discussion series: How best-in-class contact centers approach quality and planning
Patrick Woodworth | July 27, 2023
Contact centers can be a tricky business with a lot of moving parts, but there are simple metrics and processes that can improve these operations. Join Tim Montgomery, a 30-year contact center veteran, as he leads a discussion on metrics, quality monitoring, and technology trends shaping the future.
Online event
Fleet electrification: Highlights from our latest voice-of-the-utility research
Steven Day | June 29, 2023
Join our webinar to see highlights from the E Source 2023 Fleet Electrification Utility Survey. We’ll cover the latest utility trends, programs, and plans related to nonresidential fleet electrification. You can use this information to help prioritize your fleet electrification initiatives.
Online event
Successful strategies for technology implementation communications
Jessica Kerr | July 13, 2023
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
Online event
Using behavioral strategies to improve prepay and demand-side management
Beth Fitzjarrald | July 20, 2023
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Online event
