As we wrap up 2023, we wanted to reflect on the success of E Source Forum 2023. So I sat down with Dave Perotti, E Source CEO, and Michael Carter, president of E Source Research and Advisory, to do just that.
“This year’s Forum was dedicated to not only elevating the customer experience but making it an equitable one. Because of this, the overarching theme seemed to be one of transformative exploration,” said Perotti.
This report was coauthored by Tom Lienhard, an executive consultant. Tom Lienhard retired from Avista Utilities in 2021 as an efficiency engineer after more than 25 years with the utility. His expertise as a mechanical engineer and experience with facilities management have given Tom a unique understanding of customers’ needs related to metering, distributed generation, and energy usage.
Demand-side management (DSM) programs are one of the best things utility customers get from their utility.
E Source is pleased to announce that utilities are making progress when it comes to designing websites that meet customers’ needs. They’re also using responsive design more in 2017 than they did in 2015, according to the recently completed E Source Review of North American Electric and Gas Company Residential Websites: 2017.
Conducted biennially since 2002, this study measures how well utility websites engage residential customers and assesses website improvements as they relate to customer needs. The top utility websites in North America belong to:
Q:What energy-saving tips can help residential customers lower their bills in the summer?
At E Source, we talk to demand-side management (DSM) industry professionals every day about the work they’re doing and the challenges they face on the job. Two common sentiments that we often hear from DSM program managers and execs about performance are:
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