7 steps for building your utility’s content strategy
How to deflect calls and improve self-service
How our heartbeats can help create better EV ads
Host Bryan Jungers, director of mobility at E Source, talks with Laura Beavin-Yates, vice president of customer success for Immersion Neuroscience, and Rachel Cooper, director of E Source Market Research, to learn about a collaboration between Immersion Neuroscience and E Source that produced some exciting and useful results.
Why energy equity is a win-win for utilities, cities, and customers
Diversity, equity, and inclusion isn’t a new concept for utilities, but there’s a new energy equity movement sweeping the utility sector. Who better than Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy (DOE) to explain how energy equity can benefit utilities, cities, and customers.
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
E Source congratulates the City of Tallahassee, Florida, for completely delivering its customer information system (CIS) project. In cooperation with City leadership, management, and all project members, along with E Source’s program management team, the City has successfully deployed and is now live on its new Itineris UMAX Customer Information and Customer Self-Service System, Honeywell Meter Data Management System (MDMS), and Paymentus payment solution.
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
E Source congratulates South Coast Water District (SCWD) for the successful migration of its customer information system (CIS) and the deployment of a new customer self-service (CSS) solution. In partnership with E Source’s program management team, SCWD upgraded to the latest version of enQuesta CIS and deployed the new Capricorn CSS, both developed by Systems & Software.
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
E Source is pleased to announce the launch of its Affordability and Equity practice. This new and unique offering merges best-in-class research and advisory capabilities with extensive, hands-on expertise. It also marshals the collective resources of the company, including breakthrough data science and implementation services, to help utilities navigate complex affordability and equity challenges and better serve vulnerable customers and communities.
E Source study reveals increased focus on utility website accessibility in 2023
Conducted every other year since 2002, the E Source Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers. The utility ranked highest in 2023 in the US and Canada is Northern Indiana Public Service Co. (NIPSCO), followed by SMUD.
These two utilities had the top scores overall, had the highest mobile and desktop scores overall, and ranked at the top for many of the components assessed in the study, like functionality and content.