Read best practices based on industry-level findings from the E Source Review of North American Electric and Gas Company Residential Websites. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.

What are utilities doing to plan for the wants and needs of their future customers? To help answer this question, E Source is holding its annual Executive Roundtable for Customer Innovation in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments provides participants with the opportunity to hold frank, closed-door discussions with their peers.

Did you know that US households, on average, pay about 13 bills per month? And because e-billing is growing as a billing and payment option, consumers have more online accounts, cards, alerts, and notices to track than ever before. And when you consider the paper bills many customers still receive, you’re seeing a web of channels, choices, and options customers can choose from to make payments.

Q:How many utilities have employees using brand-affiliated handles for social media outreach?

A:The results from the 2016 E Source Social Media Survey show that 48% of the 31 utilities that participated have brand-affiliated handles outside of their main channels, whether they’re public affairs officers, members of the social media team, executives, or others (figure 1).

E Source, a leading research and advisory firm, is pleased to announce the release of the newly reinvigorated and redesigned Business Energy Advisor. This powerful online tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.

On the fence about attending the E Source Forum 2022? Our content and conversations during this year’s event will focus on how utilities can take the important steps needed to meet the seemingly competing priorities of The Sustainable Utility. Here are 10 other reasons why you won’t want to miss it.

Register now

E Source, the leading provider of customer-focused research, data, and consulting for utilities and their partners, announced today that it has been acquired by Align Capital Partners (ACP), a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.