NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.
For many customers, billing and payment interactions define the customer experience. It may be one of the only communications a customer has with their utility, which is why it’s critical to get it right.
It takes a skilled team to engineer an intuitive bill experience and flexible payment options and then move from vision to implementation. Join us for a one-hour web conference to learn how Nashville Electric Service and Ameren are redesigning their billing and payment experiences with the help of E Source.
- Best practices in reimagining the customer bill to be more intuitive and user-friendly
- The effects of introducing new and more-flexible payment options on customer satisfaction
- Technology and vendor considerations when making changes to the billing and payment experience
Kim McCleskey, PMO Manager, Nashville Electric Service
Dan Phelan, Senior Product Owner, Ameren Illinois
Cindy Schweitzer, Vice President of Customer Solutions, E Source
Melanie Wemple, Managing Director, Consulting Solutions, E Source
For more information about this event, please email us or call 1-800-ESOURCE (1-800-376-8723).