Read best practices based on industry-level findings from the E Source Website Benchmark. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.

Downloadesource-2017-web-review-industry-report-excerpt.pdf

Contributing Authors

Manager, Market Research

Heather Hilgenkamp designs, implements, and analyzes market research studies. Some of the areas she focuses on are customer experience, social media...