Read best practices based on industry-level findings from the E Source Review of North American Electric and Gas Company Residential Websites. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.

Download How to Improve Your Utility Website: Excerpted Findings from the 2017 E Source Website Benchmark Study (PDF)


Contributing Authors

Manager, Market Research

Heather Hilgenkamp designs, implements, and analyzes market research studies. Some of the areas she focuses on are customer experience, social media...