Mobile interactions
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Case studies for achieving cost-effective portfolios: Solution showcase series
Jordan Tobey | December 4, 2019
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
Virtual event
Is your website best in class?
Heather Hilgenkamp | November 6, 2019
We recently revealed the results and rankings from the 2019 E Source Review of North American Electric and Gas Company Residential Websites, so we compiled some high-level results in an easy-to-digest infographic. How does your website stack up?
Report
How to Improve Your Utility Website: Findings from the 2017 E Source Website Benchmark Study
Heather Hilgenkamp
Read best practices based on industry-level findings from the E Source Review of North American Electric and Gas Company Residential Websites. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.
Report
How Do You Deflect Calls to Self-Service Channels?
Keenan Samuelson
Deflecting customer calls to self-service options decreases utility costs and improves the customer experience. In this Ask E Source answer, we give advice on improving self-service, communicating proactively, using virtual assistants, and building a business case for call deflection.
E Source answer
Why you should have a mobile app and how to develop it without breaking the bank
Keenan Samuelson | December 5, 2018
According to the E Source Utility Mobile Apps: 2018 Industry Scan, 53% of utility companies don’t have a mobile app. New mobile options make it accessible for you to build a mobile experience no matter your budget. We cover your options in this report.
Report
5 great ways to deflect calls to self-service channels
Keenan Samuelson | October 31, 2018
The phone is an expensive contact channel, so we gathered five best practices for routing customers to other channels. They include improving self-service options, communicating proactively, using virtual assistants, building a business case for call deflection, and allowing customers to self-serve.
Report
TN Valley LPC Leaders Group Call: Upcoming Trends in Utility IVRs and Websites
Jeffrey Daigle | June 21, 2018
Join E Source as we look at upcoming trends in utility websites and interactive voice response systems (IVRs), as well as highlight the success story of a local power company that made improvements to its website or IVR.
Virtual event
Educating US customers about the benefits of HEM
Rachel Cooper | April 23, 2018
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!
Report
A recipe for mobile app success
Meredith Ledbetter | January 25, 2018
Technology is becoming more mobile, and utilities can capitalize on the trend by developing multifunctional apps that engage customers and enhance their customer experience.
Report
