Report
Most recent content on this topic
Achievements in Utility Customer and Employee Experience: 2019 winners
Lisa Schulte | January 8, 2020
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
Report
Transportation electrification: Are you missing the boat?
Bryan Jungers | December 24, 2019
EVs are here, but it could be decades before they dominate the market. Your utility can—and should—promote EV purchases among your customers, but what else can you do to drive transportation electrification in your territory?
Report
From poles and wires to AI and VR
Essie Snell | November 21, 2019
We used this session to get key insights from major players in the tech space. We learned how Google and Microsoft are thinking about the energy industry and heard about developments that are poised to change the utility sector. After, we asked our speakers a few questions to learn even more.
Report
What can storytelling do for your brand and business?
Luke Currin | December 11, 2019
How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.
Report
Who cares about climate? Your customers do, and they want you to care too
Bill LeBlanc, Wayne Greenberg | November 21, 2019
In these videos from our 2019 E Source Forum keynote, Yale's Dr. Anthony Leiserowitz discusses climate change trends, knowledge, attitudes, and more. Then, Xcel Energy's Alice Jackson shared why her utility has committed to an 80% reduction in carbon emissions by 2030 and a 100% reduction by 2050.
Report
From lab scale to customer sales: Innovative strategies for driving tech-transfer initiatives
Bryan Jungers | December 11, 2019
New and emerging technologies can help you revolutionize your utility’s programs and services, but technology alone cannot save you. At Forum 2019, we asked Brian Barnacle from Energy Solutions a few questions about fostering technology innovation and helping tech teams develop soft skills.
Report
Upstream program designs for different DSM measures
Brysen Daughton | August 20, 2019
Utilities are under increasing pressure to deliver cost-effective demand-side management (DSM) programs. Because of this, midstream and upstream programs have proliferated. Find out which new measures are making waves in the midstream DSM market and learn how to move your measures up the stream.
Report
7 steps for building your utility’s content strategy
Joy Herbers, Dannah Moore | March 16, 2023
Content strategy guides how you create and manage content to meet customer needs and support business objectives. You can produce content without a strategy, but it will be inconsistent and without purpose. To build and mature your utility’s content strategy, we recommend taking these seven steps.
Report
10 reasons to attend the E Source Forum
June 6, 2022
On the fence about attending the E Source Forum? From the ability to attend in person or online to exceptional learning and networking opportunities, here are 10 reasons why you won’t want to miss it.
Report
DSM Budget Trends Through 2020
Liza Minor | June 14, 2019
As state and federal energy-efficiency policies are changing and measure baselines are rising, utilities are shifting their demand-side management budgets to find more cost-effective savings opportunities. In this report, we use data from E Source DSM Insights to track budget trends through 2020.
Report
