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At the E Source Forum 2019, we interviewed some of our session speakers about key points in their presentations.

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The winners of this year’s Achievements in Utility Customer and Employee Experience spoke about the exceptional projects their utilities designed that delighted their customers and made a more enjoyable and supportive workplace for employees.

If you’re an E Source member, visit the E Source Forum 2019 page to download the presentations.

After the session, we asked Arielle Resol, social media analyst at ComEd, a few questions about her presentation. Check out her video responses below.

Our questions for Resol:

  • What was it like to create the virtual reality (VR) modules for ComEd? (0:13)
  • What was the process for getting executive leadership to buy in to this endeavor? (1:51)
  • What are the benefits of using a VR experience to train employees in the field? (2:29)
  • Tell us about the training modules. What areas do you cover in the VR experience? (3:17)
  • What are other good applications of VR for training? (4:30)

Contributing Authors

Senior Analyst, Customer Engagement Solutions

Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback...