E Source Forum logo

Want to watch other interviews with session speakers?

At the E Source Forum 2019, we interviewed some of our session speakers about key points in their presentations.

Watch more interviews

The winners of this year’s Achievements in Utility Customer and Employee Experience spoke about the exceptional projects their utilities designed that delighted their customers and made a more enjoyable and supportive workplace for employees.

If you’re an E Source member, visit the E Source Forum 2019 page to download the presentations.

After the session, we asked Arielle Resol, social media analyst at ComEd, a few questions about her presentation. Check out her video responses below.

Our questions for Resol:

  • What was it like to create the virtual reality (VR) modules for ComEd? (0:13)
  • What was the process for getting executive leadership to buy in to this endeavor? (1:51)
  • What are the benefits of using a VR experience to train employees in the field? (2:29)
  • Tell us about the training modules. What areas do you cover in the VR experience? (3:17)
  • What are other good applications of VR for training? (4:30)

Contributing Authors

Senior Analyst, Customer Engagement Solutions

Lisa Schulte is a research analyst for the customer experience (CX) team at E Source. With a background in market research and customer insights,...