Most recent content on this topic
Achievements in Utility Customer and Employee Experience: 2019 Winners
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
Why and how utilities should accelerate the EV revolution
Even with more electric vehicle (EV) sales, customer awareness of EVs hasn’t grown in four years. Find out how you can increase EV adoption through marketing strategies, and see how Evergy earned 2,000% growth in new EV drivers through experiential marketing.
What Canadian Customer Insights Does E Source Offer?
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
Advice for Keeping Large Business Customers Engaged and Enrolled in Utility-Run Programs
Watch E Source senior research analyst Kevin Andrews present the results of the 2016 E Source Large Business Gap and Priority Benchmark and suggest ways to combat the opt-out trend by encouraging large customers to participate in utility-run efficiency programs.
Huntsville Utilities Knows How to Win Back Customers
When Huntsville Utilities’ customers began driving to its office because it was quicker than calling customer service, the utility knew it needed to make some changes. Customer service manager Kim Torres explains the tactics Huntsville Utilities used to rebuild its relationship with customers.
How do you attract next-generation utility customers?
Utilities may be the only companies that can deliver energy, but they're not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities.
5 Shifts in Consumer Expectations That Will Affect Your CX Strategy
Future customers’ behaviors and expectations will be much different than past customers’, and utility companies will need to adapt. E Source analyst Keenan Samuelson talks about how shifts in consumer psychology and advancements in technology have created a new kind of utility customer.
Does Political Affiliation Shape Energy-Related Actions and Perceptions?
Using new 2016 Nielsen Energy Behavior Track Survey data, we wanted to understand whether self-reported political affiliation shapes program participation, support of renewables, and energy provider perceptions. Turns out, Republicans, Democrats, and independents have more in common than they think!
E Source Utility Change Management Solution
Learn more about the E Source Utility Change Management Solution, a component of E Source Consulting Solutions.
Integrated Account Management for Business Customers
Join us to learn about integrated account management, an approach that leading utilities are using to create customer value through predictive analytics, integrated systems, and tailored offerings.