Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback. She spends her time writing reports, providing one-on-one guidance to utility members, and leading events like leadership councils, web conferences, and peer sharing calls. Lisa previously worked at a market research firm working with brands including Clorox, Kingsford, Burt’s Bees, Paulaner, and Disney Interactive. Lisa holds dual degrees from Colorado State University.

Content by this author

5 steps to developing an electric vehicle CX strategy

Lisa Schulte
September 24, 2020

Before you can effectively improve the customer’s electric vehicle (EV) journey, you need a strategy. Learn the five steps you should take to develop an effective EV customer experience strategy.

What the CDC’s eviction moratorium means for utilities and their customers

Lisa Schulte
September 15, 2020

The Centers for Disease Control and Prevention issued a moratorium on evictions until the end of the year. This keeps some Americans housed but it doesn’t address the reality that people can’t pay their bills. What can utilities do to support these customers and prepare for the financial impacts?

How to pay your utility bill during COVID-19

Lisa Schulte
April 9, 2020

You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.

Achievements in Utility Customer and Employee Experience: 2019 Winners

Lisa Schulte
January 8, 2020

After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.

What Emerging Payment Options Should Utilities Be Offering?

Lisa Schulte
June 12, 2019

You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency.