Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback. She spends her time writing reports, providing one-on-one guidance to utility members, and leading events like leadership councils, web conferences, and peer sharing calls. Lisa previously worked at a market research firm working with brands including Clorox, Kingsford, Burt’s Bees, Paulaner, and Disney Interactive. Lisa holds dual degrees from Colorado State University.
Content by this author
Before you can effectively improve the customer’s electric vehicle (EV) journey, you need a strategy. Learn the five steps you should take to develop an effective EV customer experience strategy.
The Centers for Disease Control and Prevention issued a moratorium on evictions until the end of the year. This keeps some Americans housed but it doesn’t address the reality that people can’t pay their bills. What can utilities do to support these customers and prepare for the financial impacts?
You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency.