Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback. She spends her time writing reports, providing one-on-one guidance to utility members, and leading events like leadership councils, web conferences, and peer sharing calls. Lisa previously worked at a market research firm working with brands including Clorox, Kingsford, Burt’s Bees, Paulaner, and Disney Interactive. Lisa holds dual degrees from Colorado State University.

Content by this author

5 tips for creating an effective high-bill alert program

Dannah Moore, Lisa Schulte
August 30, 2022

High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.

The first five steps to a successful CIS implementation

Liza Minor, Lisa Schulte
July 26, 2022

Updating your customer information system (CIS) will affect nearly every employee and function within your utility. But a CIS project is more than just a technological change—it requires organizational and individual change. Learn about our recommendations to prepare for your CIS implementation.

Design emails and newsletters your customers will read

Lisa Schulte
May 26, 2022

Customers want emails from you but how can you make sure your emails stand out in their overflowing inboxes? Learn the best ways to design engaging emails and newsletters, see utility examples from E Source Energy AdVision, and benchmark your performance against Questline’s energy industry data.

Now accepting entries for the E Source Achievements in Customer and Employee Experience awards

Lisa Schulte
May 4, 2022

To kick off the 2022 E Source Achievements in Customer and Employee Experience awards, let’s take a look back at 2021 and celebrate last year’s winners.

Design your gift-of-energy program with love

Lisa Schulte
February 10, 2022

With inflation rising and COVID persisting, consumers need some love. This Valentine’s Day, help your utility customers show love to their community, friends, or family members by paying their energy bill. Here, we explain how to design and promote a gift-of-energy program.