Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback. She spends her time writing reports, providing one-on-one guidance to utility members, and leading events like leadership councils, web conferences, and peer sharing calls. Lisa previously worked at a market research firm working with brands including Clorox, Kingsford, Burt’s Bees, Paulaner, and Disney Interactive. Lisa holds dual degrees from Colorado State University.

Content by this author

Now accepting entries for the E Source Achievements in Customer and Employee Experience awards

Lisa Schulte
May 4, 2022

To kick off the 2022 E Source Achievements in Customer and Employee Experience awards, let’s take a look back at 2021 and celebrate last year’s winners.

Design your gift-of-energy program with love

Lisa Schulte
February 10, 2022

With inflation rising and COVID persisting, consumers need some love. This Valentine’s Day, help your utility customers show love to their community, friends, or family members by paying their energy bill. Here, we explain how to design and promote a gift-of-energy program.

CX 101: Measuring your maturity

Lisa Schulte
July 6, 2021

Learn about the E Source CX Maturity Assessment and how we plot results on our maturity matrix. Understand why maturity is an important measurement for improving your customer experience (CX), what your results mean, and what to do now to reach your CX maturity goals.

5 steps to developing an electric vehicle CX strategy

Lisa Schulte
September 24, 2020

Before you can effectively improve the customer’s electric vehicle (EV) journey, you need a strategy. Learn the five steps you should take to develop an effective EV customer experience strategy.

What the CDC’s eviction moratorium means for utilities and their customers

Lisa Schulte
September 15, 2020

The Centers for Disease Control and Prevention issued a moratorium on evictions until the end of the year. This keeps some Americans housed but it doesn’t address the reality that people can’t pay their bills. What can utilities do to support these customers and prepare for the financial impacts?