Lisa Schulte helps utilities improve their customer experience, customer care operations, and digital experiences with customer data and feedback. She spends her time writing reports, providing one-on-one guidance to utility members, and leading events like leadership councils, web conferences, and peer sharing calls. Lisa previously worked at a market research firm working with brands including Clorox, Kingsford, Burt’s Bees, Paulaner, and Disney Interactive. Lisa holds dual degrees from Colorado State University.

Content by this author

CX 101: Measuring your maturity

Lisa Schulte
July 6, 2021

Learn about the E Source CX Maturity Assessment and how we plot results on our maturity matrix. Understand why maturity is an important measurement for improving your customer experience (CX), what your results mean, and what to do now to reach your CX maturity goals.

Gift-of-energy programs can help utilities spread the love on Valentine’s Day

Lisa Schulte
January 21, 2021

Your customers are getting ready to spread the love on Valentine’s Day. Why not let them give the gift of energy? We’ve gathered utility program examples and explain how you can design and promote an offering that allows a friend or family member to pay some or all of their loved one’s bill.

5 steps to developing an electric vehicle CX strategy

Lisa Schulte
September 24, 2020

Before you can effectively improve the customer’s electric vehicle (EV) journey, you need a strategy. Learn the five steps you should take to develop an effective EV customer experience strategy.

What the CDC’s eviction moratorium means for utilities and their customers

Lisa Schulte
September 15, 2020

The Centers for Disease Control and Prevention issued a moratorium on evictions until the end of the year. This keeps some Americans housed but it doesn’t address the reality that people can’t pay their bills. What can utilities do to support these customers and prepare for the financial impacts?

How to pay your utility bill during COVID-19

Lisa Schulte
April 9, 2020

You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.