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Most recent content on this topic
Calculating the value of CX
Eryc Eyl, Katie Ruiz | June 2, 2022
One of the biggest challenges in making the business case for customer experience (CX) initiatives is turning intangible concepts into a tangible ROI. Learn which CX metrics affect business outcomes and how to calculate the ROI of CX in this report.
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Design emails and newsletters your customers will read
Lisa Schulte | May 26, 2022
Customers want emails from you but how can you make sure your emails stand out in their overflowing inboxes? Learn the best ways to design engaging emails and newsletters, see utility examples from E Source Energy AdVision, and benchmark your performance against Questline’s energy industry data.
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Battery market forecast to 2030: Pricing, capacity, and supply and demand
David Gordon | March 15, 2022
We used data-driven models to forecast battery pricing, supply, and capacity through 2030. EV battery prices will likely drop in half. And the current 30 gigawatt-hours (GWh) of installed battery storage should rise to 400 GWh by 2030. We explain some of the causes and effects of these changes.
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Performance-based regulatory strategies to accelerate beneficial electrification
Jesse Hitchcock, Meryl Compton, Bill LeBlanc, Steven Day | March 30, 2022
Are you running into regulatory roadblocks as you pursue beneficial electrification? In this report, we explain how policy changes can help utilities align their electrification goals with societal benefits, like reducing carbon emissions.
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How to design and launch your utility’s mobile app
Anna Nixon | August 17, 2021
Your customers want to interact with you on a mobile app, but less than half of all utilities currently offer one. In this report, you’ll learn why you need a mobile app, what features it should include, and how to launch it to see the greatest return on your investment.
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Channels, goals, and resources: Highlights from the 2021 Social Media Survey
Rachel Cooper, Cory Coggins | July 30, 2021
The E Source 2021 Social Media Survey uncovered the social media strategies, support structures, and approaches to content creation of nearly 30 utilities. In this summary of some key results, learn about the goals utilities have for social media and how they organize their social media efforts.
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A look at two utilities’ debt-forgiveness programs
Liza Minor | July 29, 2021
We spoke with National Grid Massachusetts and SoCalGas to learn about their arrears management programs (AMPs). National Grid has been offering its AMP since the 1990s while SoCalGas implemented its AMP in 2021. Learn more about how these AMPs are working for these utilities.
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Promoting induction cooking to support residential efficiency and decarbonization
Essie Snell | April 15, 2021
Induction cooking is a proven yet fairly unknown technology that can help utilities meet both efficiency and decarbonization goals. And induction offers customers a slew of benefits, including better cooking performance, increased safety, and easy cleanup.
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From direct load control to flexible grid management: The evolution of demand response
Clare Valentine, Amy Schmidt | March 17, 2021
Utility demand response is moving from traditional one-way direct load control programs to flexible, dynamic approaches that meet grid needs, maintain high customer satisfaction, and support increased adoption of renewables. We’ve identified five trends that are leading this transition.
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E Source style guide and word list
Christina Bryson, Andy Read, Joy Herbers | August 12, 2022
Welcome to the E Source style guide and word list. We created these resources to help E Source employees write clear and consistent content across the E Source website. By publishing these resources publicly, we hope to inspire utilities in their style guide creation.
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