Customer Service Operations
Most recent content on this topic
Key highlights and memorable moments from the 2023 Forum
Sara Patnaude | December 12, 2023
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Newsletter
How can residential customers lower their winter heating bills?
Joshua Sorensen, Robbie Johnson | November 27, 2023
We offer tips on how residential customers can lower their energy use and save money on heating this winter. We cover measures that customers can do themselves to keep heat in and the cold out. And we list other measures that contractors can do for them.
Ask E Source answer
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Sannie Sieper | October 30, 2023
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
Press release
4 ways to put the customer first in your CIS implementation strategy
Sara Patnaude | October 26, 2023
A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. Here are four ways to make sure your utility is putting the customer first in your CIS and other mission-critical system implementation strategies.
Newsletter
Fostering energy affordability and equity in the utility space
Ben Nathan | November 7, 2023
Energy affordability and equity are core to our mission at E Source. Join us to learn how utilities can navigate challenges and better serve their income-qualified and other vulnerable and underserved customers and communities.
Online event
Income-qualified customer engagement: Solution provider panel
Ben Nathan | July 17, 2023
We’ve invited three solution providers to describe their utility partnerships with the goal of improving enrollment in income-qualified assistance programs and boosting program success. Don’t miss our moderated panel featuring representatives from GetRaindrop, PromisePay, and Findhelp.org.
Online event
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
Sannie Sieper | May 16, 2023
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
Press release
Using behavioral strategies to improve prepay and demand-side management
Beth Fitzjarrald | July 20, 2023
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Online event
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
Sannie Sieper | April 25, 2023
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Press release
Creating customer-centric DSM programs
Erin Penksa | April 5, 2023
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
Podcast
