Market research studies
What we’re working on
This timeline outlines the plan for our 2026 market research projects and dashboards. More information about the studies is available from the topical sections below.
Residential Utility Customer Survey
Review of North American Electric and Gas Company IVRs
Meter-to-Cash Performance Study
Customer Experience Management Survey
Utility Marketing Survey
Contact Center Performance
Customer Service Operations
Data science
Unleash your data’s business potential
Our suite of AI–powered solutions, E Source OneInform and E Source GridInform, helps utilities harness the power of data and machine learning to improve operational efficiency.
EV and mobility strategy
Accelerate your mobility initiatives by developing a mobility strategy and roadmap as well as a comprehensive, defensible transportation electrification plan (TEP).
Get in touch
Let's meet today's demands - and plan for what's next.
What challenge is top of mind for your team right now? Reach out to start a focused conversation about your priorities and explore solutions shaped around your specific goals.