Customer Service Operations
Most recent content on this topic
What emerging payment options should utilities be offering?
Lisa Schulte | June 12, 2019
You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency.
Newsletter
2019 E Source Summit for the Tennessee Valley
May 16, 2019
In May 2019, we brought Tennessee Valley utility peers together for a day of collaboration focused exclusively on your LPC, your customers, and the changes taking place across the utility industry. Download the presentations from the event.
How E Source Can Help You Streamline the Requisition Creation and Discovery Process
Gabe Cuadra | May 15, 2019
Whether you're a utility or a vendor, we know you have big goals, but we also know that achieving some goals is time consuming. That's why we created E Source Energy RFP, so you wouldn't get bogged down searching for or creating RFPs, RFIs, or RFQs.
Newsletter
E Source Relaunches Business Energy Advisor
Sannie Sieper | May 1, 2019
This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.
Press release
Business Energy Advisor: Essential online resource for your business customers
Devin Fink | May 14, 2019
Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.
Online event
How to make the billing and payment experience a positive customer touchpoint
Melanie Wemple | March 28, 2019
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
Newsletter
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
Sannie Sieper | March 14, 2019
This press release announces the E Source Executive Roundtable for Customer Innovation, which is being held in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments will immerse participants in design thinking and ethnographic research.
Press release
Answering questions about high bills
Liza Minor, Jeffrey Daigle | April 11, 2022
When utility customers get bills that are higher than expected, it’s usually because of metering issues, seasonal changes to their homes or behavior, or nonseasonal changes. Our five-step response to customer calls about high bills can help you identify the problem and offer the right solution.
Report
How do you prepare your contact center for solar and electric vehicle demand?
Keenan Samuelson, Lauren Potter | June 11, 2019
This Ask E Source answer has tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, and developing a knowledge base for agents.
Ask E Source answer
