Customer Service Operations
Most recent content on this topic
Future-proofing the utility contact center
Jamie Wimberly | August 19, 2025
E Source is launching a project focused on future-proofing the utility contact center to work with and guide utilities wanting to improve their contact center operation with our experts, data, market research capabilities, and numerous research reports that spans the industry.
Online event
The low- and moderate-income customer energy assistance journey
Ben Nathan | April 23, 2025
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Online event
E Source Forum 2025
October 6, 2025
Learn more and register for E Source Forum 2025.
In-person event
Improve credit and collections operations
Bob Cooke, Jeffrey Daigle | July 24, 2024
In this webinar, we’ll discuss innovative approaches for improving your credit and collections efforts and arrears management. We’ll also share insights into the shifting consumer landscape.
Online event
E Source announces presence at CS Week Conference 48, celebrates client wins
Adarsh Nalam | April 23, 2024
This press release announces E Source’s presence at CS Week and celebrates Citizens Energy Group and City of Tallahassee, Florida, for winning Expanding Excellence Awards.
Press release
Use data and collaboration to ensure the success of your crisis communications plan
Luba Abrams | March 26, 2024
With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science and the Corporate Communications Service can help.
Report
How to communicate to customers about wildfire risk and prevention
Liza Minor, Tom Lienhard | March 7, 2024
Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.
Report
