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E Source customer experience glossary
Akila Sarathy, Jeffrey Daigle, Eryc Eyl | November 9, 2023

This glossary of customer experience (CX) terms will help you understand common CX buzzwords that you may be unfamiliar with. We’ll continue to make updates, and we encourage you to send us your definitions and recommendations. We’re all better off when we’re speaking the same language!

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E Source Announces Top Electric and Gas Company IVRs for 2013
Kym Wootton | November 13, 2013

This press release announces the results of the E Source Review of North American Electric and Gas Company IVRs: 2013.

What energy-saving tips can help residential customers lower summer bills?
Spencer Sator | August 22, 2022

We give suggestions for how residential customers can save energy and lower costs during hot spells or the summer months. We have ideas for keeping the heat out, limiting activities that create heat, and efficiently using air conditioners.

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E Source Announces Top Electric and Gas Company IVRs for 2011
Wendy Bloechle | July 19, 2011

This press release reveals the findings of the E Source Review of North American Electric and Gas Company IVRs: 2011.

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