How Billing and Payments Can Make or Break the Utility Customer Experience
How do you optimize the billing and payment experience to ensure it meets your customers’ expectations? In the past few years, we’ve engaged with leading utilities to help them overhaul and optimize their billing and payments processes, with some pretty compelling results.
How Customers Feel About Climate Change, and How Utilities Are Addressing It
Preparing your DSM portfolio for EISA uncertainty
Is your DSM portfolio ready for the US Energy Independence and Security Act of 2007 (EISA) compliance date? Learn more about a recently proposed rule, how it affects utilities, and how to make sure you’re prepared for the uncertainty that the future may bring.