Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Who’s the cheeriest of them all? Check out some of these top-performing utility social media posts to find out which utilities are making the most of Facebook, Twitter, and Instagram to inspire the spirit of the holidays.
This past year, I got to work on a project that involved one of my favorite subjects: websites. Our Review of Electric and Gas Company Residential Websites measures how well utility websites engage residential customers; it also assesses website improvements as they relate to customer needs. After lots of hands-on and heads-down work, we gleaned some key insights. Learn what they are and how new E Source resources can help you build a better website.
Appliance-recycling programs suffered a major jolt in late November when JACO Environmental, one of the largest appliance-recycling firms in the US and a major program implementer for dozens of utilities, abruptly announced it was shuttering its operations. Utilities were left without any recourse and had to scramble to update their websites letting customers know the program was temporarily suspended. And customers who were waiting for their refrigerator to be picked up and recycled were left not knowing what to do with a big hunk of scrap metal.
E Source has recently embarked on an overhaul of our primary website and some of the infrastructure behind it. We have implemented a more secure web protocol, a modernized responsive website layout, and advanced caching strategies to help our site load more quickly and securely. We’ve also made changes to other internal systems. There are many reasons for updating software, so it’s a good idea for all companies to periodically evaluate their software to determine if changes are in order. With that in mind, we’d like to share some of the top reasons for keeping up with changes in technology.
The release of a brand-new E Source website is imminent. We’ve overhauled our site, creating a fast, reliable, user-friendly experience that will help our customers discover information and ideas. But more important than the upgrades we’ve made is the foundation we’ve built that will help us realize our ambitions for this site. As a senior software developer on the project, I see this release not as an ending but as a new beginning.
Going into the rebuild of the new E Source website, we had some lofty front-end goals: Make the site cooler, create a better user experience, and make it responsive for mobile devices. We think we’ve done that. Do you?
Microgrids, rooftop solar, the Internet of Things, big data, batteries, net-zero-energy buildings, and electric vehicles. These are some of the technological advancements and trends challenging the organization and business model of contemporary utilities. Demand-side management (DSM) and emerging technology departments are especially feeling the heat. To learn how these groups are adapting, we interviewed eight industry leaders and published the results in a recent E Source report. We’ll talk about our insights and get some of yours in an upcoming web conference. Read on to learn more about our discoveries and to register for the call.
At the October 2015 Behavior, Energy and Climate Change Conference (BECC) in Sacramento, the most engaging and enlightening session I attended was around behavior change in the US Navy and Marines—not the organizations you typically associate with behavior-change programs. Dozens of energy-minded professionals got the rundown on the importance of behavior change within these organizations. Who knew it’d be non-energy benefits that would motivate US soldiers to change their energy habits?
The omnichannel experience is the pinnacle customer experience, where channels are seamlessly integrated from the customer’s perspective. Industries outside of the utility sector—like fast food—are making headway into an omnichannel experience. How can utilities get there? Let’s dig in to Taco Bell’s new digital experience, which offers a framework for a great omnichannel experience. Read más …
The weather is getting colder and utility scammers are coming out of the woodwork. In the past couple of weeks we’ve seen a noticeable uptick in scam warnings from utilities across the US and Canada. Utilities are using a range of channels to combat these scammers, from traditional approaches like their call centers and bill inserts, to news releases and websites. Increasingly, however, they’re also tapping social networks to educate customers and enlist their help to spread the word throughout their communities. Take a look at some of the scam-warning Facebook posts we’ve seen recently.