Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.


Become an Electric Vehicle EVangelist!

October 6, 2016 | Ryan Odell
Electric vehicles (EVs) are going to change our lives and the world, and they have the potential to redefine electric utilities. Take charge and become an EVangelist!

October 5: A Day of Many Celebrations

October 5, 2016 | Matthew Burks
October 5 is serendipitously a day of many celebrations. It's the first annual National Energy Efficiency Day and the third annual CX Day. Collectively, that makes October 5 Customer-Side Management Day!

Finding the Red Thread in Customer Segmentation

September 12, 2016 | Rachel Cooper
How can utilities optimize outreach and marketing efforts using segmentation and customer data? Join us at the Forum 2016 session "Understand, Find, and Engage Your Customers with Segmentation and Customer Data" to learn how a few standout utilities are focusing first and foremost on the customer.

Changing Behavior—for Efficiency and Waistlines

September 9, 2016 | Beth Fitzjarrald
Can't stop eating those cookies? Try moving them to the top shelf of your pantry. Simple behavior-change tools like this can help you reach your personal improvement goals, and they can also help you reach the participation and customer satisfaction goals you've set for your DSM programs.

On the Road Again: A Tale About the Power of Customer Experience

September 6, 2016 | Shawn Silzer
We're all customers at some point. What do our experiences with businesses in the real world have to tell us about the state of utility CX?

RTU Retrofit Controls Should Be a No-Brainer for Your Commercial HVAC Programs

September 1, 2016 | Bryan Jungers
A myriad of promising field-test results and encouraging product and market developments have reinforced our early assessment: RTU retrofit controls technology represents a viable energy-saving measure for inclusion in commercial HVAC incentive programs.

Overhaul Your IVR Without Frustrating Your Customers

August 29, 2016 | Sarah Hutson
Although customer confidence in interactive voice response systems (IVRs) is low, utilities have an opportunity to surprise and delight their customers when it comes to providing a positive IVR experience. Learn how to upgrade your IVR at this year's E Source Forum!

Go Team DSM! An Introduction to the E Source Demand-Side Management Olympians

August 24, 2016 | Felicity Tucker
If there were an Olympics-level event for demand-side management research, our DSM team would win gold. Meet our DSM researchers and find out what their fantasy Olympic event would be!

Energy World, Meet the E Source Marketing and Communications Team Members

August 22, 2016 | Felicity Tucker
Our team of talented marketing and communications experts is planning some exciting Forum sessions! Find out who’s who.

What I Learned About Demand Response on My Summer Vacation

August 18, 2016 | Sam Wallach Hanson - Research Intern, Demand-Side Management Practice
I've learned a lot about demand response (DR) from my time at E Source, and we've got plenty to teach you too! Join us at the annual E Source Forum to learn more about DR from experts at Pacific Gas and Electric Co., Con Edison, KCP&L, and Navigant.